Page MenuHomeFeedback Tracker

Red Packet Loss on a German official servers
Reviewed, NormalPublic

Description

Since last patch (and the addition of new German FPV official severs) Me and two of my friends (both from czech republic, same as me) are experiencing insane levels of packet loss, that make the game unplayable once there are at least 20-25 players.

We are all experiencing the packet loss at exactly the same time, we are often kicked for "unstable connection" and sometimes it kicks enough players from the server that we are placed in a queue once we try to get back on the server.

We have hoped that the new update (1.25 active since today on the 27th) will resolve this issue as it seems very unlikely to be an issue on our part, none of our internet connections ever faulter and we are not experiencing anything similar on any other games.

We have also not changed any settings, nor have we reinstalled our games, therefore there was no change in how the games are set up.

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Category
General
Steps To Reproduce

Just log onto any of the german permanent official servers between roughly 12:00 and 20:00.

Event Timeline

Galax created this task.May 27 2024, 7:46 PM
Geez changed the task status from New to Reviewed.May 28 2024, 10:11 AM
Geez changed the task status from Reviewed to Need More Info.May 28 2024, 10:36 AM
Geez added a subscriber: Geez.

Hello Galax.
Please provide us specific server with specific time of the occurrence so we can monitor the issue.

Galax added a comment.Jun 1 2024, 7:07 PM

Hello, I have been monitoring the packet loss and on these days the packet loss was again red (according to the icon):

27th of May between 15:00-20:00 and 21:00-22:00 (after which we gave up)
28th of May were only two instances and that was 16:00-16:30 and 18:00-18:30
29th of May 14:00-14:30 and 18:00-20:00 (after which we gave up)
30th of May from 16:00 to 20:00 (after which we gave up)
31st of May from 18:00 onwards, as the game was unplayable to us (me and the two already mentioned players) so we didnt check again
and even today on the 1st of June the game is in an unplayable state from 17:30.

in every case the server was barely even half full, not once did we notice more than 35 players on battlemetrics and most of the time the numbers were around 20 players.
The red packet loss makes the game unplayable to us.

The packet loss was visible to all of us at the exact same time so I dont think its an issue for us only.

The server in question is the: DayZ EU - DE 1266 (1st Person Only)

We had hoped the 1.25 update would fix these issues but with the exception of the 28th of May the issue persits at the same level as before, anytime in the afternoon-evening hours the game becomes unplayable to us. Again we are all from czech republic, we dont have connectivity issues with any other game and german servers should have the best performance for us in relation to where they are located.

Geez added a comment.Jun 3 2024, 10:49 AM

Can you please post a screenshot of the icon you are receiving?

Galax added a comment.Jun 5 2024, 6:16 PM

this is a screenshot with the symbol I have in mind. I assumed it means packet loss, if it doesnt I assume its some kind of server performance issue. Again me and my two friends have seen this symbol at exactly the same times.

Geez added a comment.Jun 6 2024, 10:16 AM

this is a screenshot with the symbol I have in mind. I assumed it means packet loss, if it doesnt I assume its some kind of server performance issue. Again me and my two friends have seen this symbol at exactly the same times.

Hello Galax.
This icon means that there is an issue with server performance.

Definitely not related to packet loss.
We are aware of the performance problems on this and couple of other servers and its being worked on.

Geez changed the task status from Need More Info to Reviewed.Jun 6 2024, 10:16 AM