Thank you, we will investigate.

Hello, can you please do a traceroute towards the server and post the results here? Thank you!

Also can you let us know if this has improved?
Regards,
Geez

Nope, it still already has serious performance issues.

Playing today on DE 1266 - almost constantly have the yellow or red "fence" symbol, and my duo partner is rubberbanding about all over the place, and picking up items/interacting with doors etc will have a good amount of lag on. The server shows a very reasonable ~50 ping in the server list, but the playing experience is terrible.

Ping result:

Pinging 46.251.235.3 with 32 bytes of data:
Reply from 46.251.235.3: bytes=32 time=30ms TTL=51
Reply from 46.251.235.3: bytes=32 time=33ms TTL=51
Reply from 46.251.235.3: bytes=32 time=29ms TTL=51
Reply from 46.251.235.3: bytes=32 time=28ms TTL=51

Some tracert:

C:\Users\Sam>tracert 46.251.235.3

Tracing route to 46.251.235.3 over a maximum of 30 hops

1     2 ms     3 ms     3 ms  192.168.3.1
2     4 ms     4 ms     6 ms  192.168.0.1
3    48 ms    16 ms    18 ms  10.53.39.193
4    14 ms    16 ms    11 ms  hari-core-2b-ae50-650.network.virginmedia.net [213.104.22.85]
5     *        *        *     Request timed out.
6     *        *        *     Request timed out.
7    18 ms    18 ms    16 ms  aor.uk-lon03a-ri1.network.virginmedia.net [62.254.42.174]
8     *        *        *     Request timed out.
9    14 ms    15 ms    14 ms  uk-lon01b-ri1-ae-25-0.aorta.net [84.116.136.102]

10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 ^C

Same here for DE 1206! Performance has not improved at all.

When playing on the server, a red or orange symbol often appears in the corner of the screen, indicating a potentially poor connection to the server. On these occasions, I have measured the ping, which remained stable between 20 and 30 ms.

When the red or orange symbol appears in the corner, for example, doors of buildings or bases often open with significant delay after the interaction in the game has already been triggered, and driving vehicles becomes practically impossible because the vehicles react unpredictably (rubberbanding).

There are frequent connection drops (up to 5 in an hour on some days), either for individual players or simultaneously for several of us who get disconnected from the game.

During a connection drop while in a car, it often happens that one gets logged out, logs back in, and finds the car crashed into a wall, broken, and oneself dead.

After rejoining, sometimes one ends up in a queue with up to 10-15 players. This indicates that other players are also getting disconnected from the game at the same times.

I have tried contacting Nitrado about the issue directly, but they refuse to open a support case because it's not my server.

Here's my traceroute to DE 1206:

traceroute to 46.251.235.4 (46.251.235.4), 64 hops max, 40 byte packets
 1  speedport.ip (192.168.2.1)  1.885 ms  0.918 ms  0.620 ms
 2  p3e9bf093.dip0.t-ipconnect.de (62.155.240.147)  4.783 ms  5.032 ms  5.452 ms
 3  f-eh4-i.f.de.net.dtag.de (217.5.109.94)  14.448 ms
    f-eh4-i.f.de.net.dtag.de (217.5.109.98)  14.988 ms  16.838 ms
 4  62.159.61.201 (62.159.61.201)  14.389 ms  14.734 ms  14.485 ms
 5  46.251.235.4 (46.251.235.4)  14.401 ms  14.518 ms  14.566 ms

there were some further improvements recently. Can you tell if there was a difference?

Nope, it sometimes works then the red server icon appears and again bad.

Now it worst than ever...

In T180533#2597955, @In-Whisky wrote:

Nope, it sometimes works then the red server icon appears and again bad.

Unfortunately without providing the server name/IP and the time of the occurrence, the data is not very relevant to us.

In T180533#2598239, @Geez wrote:

In T180533#2597955, @In-Whisky wrote:

Nope, it sometimes works then the red server icon appears and again bad.

Unfortunately without providing the server name/IP and the time of the occurrence, the data is not very relevant to us.

Thats hard… You and your incompetent colleagues are crossing the lines!

This is the DE1266 and i don’t understand why spending my time for you.. If all you have to add to the solution is call the person who reported the problem a liar, then send someone else to this site.

Thats hard… You and your incompetent colleagues are crossing the lines!
This is the DE1266 and i don’t understand why spending my time for you.. If all you have to add to the solution is call the person who reported the > problem a liar, then send someone else to this site.

@In-Whisky Apologies if you have felt personally attacked. However, there was also another user reporting issues from 1206 under this ticket and various other servers in the other ticket related to this. Therefore it is not as obvious on which server you have experienced the issue. And we do need the time of the occurrence so we can precisely check the server logs/performance from the specific hour as we cannot tell when exactly did you experience the issue.

I try to delete my account but that dosent work either. Please do it, thanks.

[F3973103}

i still waiting for deleting my profile

In T180533#2599368, @In-Whisky wrote:

i still waiting for deleting my profile

Hello In-Whisky. The request for deletion has been forwarded to the responsible team member and your profile will be deleted as soon as possible. Please keep in mind that according to the GDPR laws we have up to 30 days for the deletion.

OMFG now I understand why it takes so long to fix a bug.. Just click the delete user button with admin privileges....