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Bad Server Performance Dayz EU - DE 1281
Reviewed, NormalPublic

Description

Hey Dev-Team,

since the moving from Multiplay to Nitrado server the performance of the servers is super bad. We currently play on DE 1281 and today it was unplayable. Always playing with the red connection symbol. Opening doors took us 3 seconds. At the start of our session were 27 players. After few minutes at least 10 quit due to the bad performance. You need to fix the server performance. We never had such issues on multiplay servers.

Greetings sPRU

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 11 x64
Category
Server

Event Timeline

sPRU90 created this task.Apr 16 2024, 9:06 PM
sPRU90 updated the task description. (Show Details)Apr 16 2024, 10:03 PM

Some additional info: We normally start playing at 18:00 MESZ. Over the last week we always had a very bad performance of the server. But the last two days it was unplayable.

Geez changed the task status from New to Reviewed.Apr 17 2024, 1:27 PM
Geez added a subscriber: Geez.Apr 17 2024, 1:39 PM

Thank you, we will investigate.

Geez added a comment.Apr 17 2024, 5:09 PM

Hello, can you please do a traceroute towards the server and post the results here? Thank you!

Unknown Object (User) added a subscriber: Unknown Object (User).Apr 17 2024, 6:20 PM

Geez.... All nitrado servers has performance problems, moving official servers to nitrado is your worst decision. Moving all servers to multiplay.com instead.

Hey Geez, thanks for your reply. Added you find the screenshot of the traceroute.
It seems that the server performance today was better (my mates told me). Hope it stays on that level.
I agree to In-Whisky: We played on 2-3 Nitrado servers and usually had some yellow to red connection smybol. We never had that on Multiplay servers.

Hey Geez,
yesterday we started with a very good server performance on DE 1281 at 18:00 MESZ. But at 19:30 MESZ the performance of the server went down. We had the yellow and red connection smybol all the time. Furthermore there was a speed and aimhacker on the server that murdered the geared people.

The official servers are extremely bad and unstable.
Take that as a fact. I have played and play on them myself.
Attempts to use transportation usually end up crashing due to server instability.
Why they can't afford normal servers that can handle the full load, I don't know. But they also can not increase the number of servers while reducing the maximum number of players on the server. It's extremely silly.

Geez added a comment.Apr 19 2024, 12:30 PM

Hey Geez,
yesterday we started with a very good server performance on DE 1281 at 18:00 MESZ. But at 19:30 MESZ the performance of the server went down. We had the yellow and red connection smybol all the time. Furthermore there was a speed and aimhacker on the server that murdered the geared people.

Can you please try once again on the very same server? 1281 and let us know?
Thank you!

There you go!

Geez added a comment.Apr 19 2024, 12:58 PM

Apologies for not specifying. I ment to play on the server :)

I am currently. Performance seems ok at the moment. No yellow or red symbol

Geez added a comment.Apr 19 2024, 1:23 PM

Thank you!

Geez added a comment.Apr 19 2024, 1:24 PM

please let us know if thsi changes in the peak hours.

Hey. The server performance went down again. We got the constant yellow symbol

Geez added a comment.Apr 22 2024, 11:00 AM

Hey. The server performance went down again. We got the constant yellow symbol

Thank you, can you please do a traceroute when the problems are present again?

sPRU90 added a comment.EditedApr 22 2024, 11:10 AM

Yes I could do that but not for 1281 anymore. On Friday we checked out different dayz EU DE server. E.g. 1218 and three others i forgot the numbers of. All four server had a red connection symbol right after joining and performed pretty bad. At the end we joined 1254 which at the start performed good but later the evening went to yellow symbol. Our session yesterday on 1254 was awful. Constantly with red symbol and getting disconnected from the server. You cannot fight players that are lagging so hard and whilst getting disconnected right infront of their base. That is no fun. You should really investigate the overall bad server performance after the switch to nitrado. If i can help you with more info or data feel free to ask. We love the game and want to enjoy it. But atm it is not possible.

Geez added a comment.Apr 22 2024, 11:17 AM

Can you please try either of these servers?

DayZ EU - DE 1260
DayZ EU - DE 1239
DayZ EU - DE 1209
DayZ EU - DE 1215
DayZ EU - DE 1269
DayZ EU - DE 1206
DayZ EU - DE 1212
DayZ EU - DE 1251 (Experimental/Unstable)

And send us the traceroute statistics from one of these then? (Ideally if issues are occurring)

Geez added a comment.Apr 22 2024, 12:16 PM

DayZ EU - DE 1218
DayZ EU - DE 1281
DayZ EU - DE 1263
DayZ EU - DE 1203
DayZ EU - DE 1278
DayZ EU - DE 1200
DayZ Livonia EU - DE 1233 (Experimental/Unstable)

any of these will also do.

Same here for DE 1206!

When playing on the server, a red or orange symbol often appears in the corner of the screen, indicating a potentially poor connection to the server. On these occasions, I have measured the ping, which remained stable between 20 and 30 ms.

When the red or orange symbol appears in the corner, for example, doors of buildings or bases often open with significant delay after the interaction in the game has already been triggered, and driving vehicles becomes practically impossible because the vehicles react unpredictably (rubberbanding).

There are frequent connection drops (up to 5 in an hour on some days), either for individual players or simultaneously for several of us who get disconnected from the game.

During a connection drop while in a car, it often happens that one gets logged out, logs back in, and finds the car crashed into a wall, broken, and oneself dead.

After rejoining, sometimes one ends up in a queue with up to 10-15 players. This indicates that other players are also getting disconnected from the game at the same times.

I have tried contacting Nitrado about the issue directly, but they refuse to open a support case because it's not my server.

Here's my traceroute to DE 1206 as of right now, will do one again as soon as the connection drops again:

traceroute to 46.251.235.4 (46.251.235.4), 64 hops max, 40 byte packets
 1  speedport.ip (192.168.2.1)  1.885 ms  0.918 ms  0.620 ms
 2  p3e9bf093.dip0.t-ipconnect.de (62.155.240.147)  4.783 ms  5.032 ms  5.452 ms
 3  f-eh4-i.f.de.net.dtag.de (217.5.109.94)  14.448 ms
    f-eh4-i.f.de.net.dtag.de (217.5.109.98)  14.988 ms  16.838 ms
 4  62.159.61.201 (62.159.61.201)  14.389 ms  14.734 ms  14.485 ms
 5  46.251.235.4 (46.251.235.4)  14.401 ms  14.518 ms  14.566 ms

Diruder you perfectly described the situation as it is suitable to 1254 and the other servers we played on.
What we could see in the server browser were very high ping increases and decreases. But not on our traceroutes we have done so far.

Unknown Object (User) added a comment.EditedApr 22 2024, 4:14 PM

Geez how many fps are the servers running? Because i think the problem is not the connection, the potato servers instead.

I never se connection warning icons, but the server fps icons almost always..

diruder added a comment.EditedApr 22 2024, 7:53 PM

So right now, the server DE 1206 is lagging for me and i have the red symbol in the corner of the screen.

Here's my traceroute:

tracert 46.251.235.4

Routenverfolgung zu 46.251.235.4 über maximal 30 Hops

  1    <1 ms    <1 ms    <1 ms  speedport.ip [192.168.2.1]
  2     4 ms     5 ms     4 ms  p3e9bf093.dip0.t-ipconnect.de [62.155.240.147]
  3    14 ms    11 ms    12 ms  f-eh4-i.F.DE.NET.DTAG.DE [217.5.109.86]
  4    14 ms    14 ms    15 ms  62.159.61.201
  5    13 ms    12 ms    12 ms  46.251.235.4

Here's a countionous ping test:

Edit: After these measurements i had several connection drops again this evening. I tried to repeat the measurements in the moments that this would happen but couldn't see any difference apart from 1 or 2 ms.

I would be really glad if you could look into this issue!

sPRU90 added a comment.EditedApr 22 2024, 8:48 PM

We started playing on 1254 again at 18:00 MESZ with a group of 4 people. The start was solid with no problems. After 15 minutes we got a constant yellow for 15 min and then a red symbol. Every now and then we had no symbol. That lasted only for few minutes then red/yellow again. All mates had the symbol for the same time. So the problem is not player specific. There is an issue with your servers.

Hey Geez,
just to give you an update: Since two days we had no issues on 1254. No yellow or red symbol. Performance seems pretty good. Hope it stays that way.

Geez added a comment.Apr 24 2024, 4:58 PM

Hey Geez,
just to give you an update: Since two days we had no issues on 1254. No yellow or red symbol. Performance seems pretty good. Hope it stays that way.

Thank you.
Though 1254 is not on neither of these two lists we gave you to try. Therefore the data is not as relevant for us.
Regards,
Geez

Geez added a comment.Apr 25 2024, 10:58 AM

@diruder
@In-Whisky @Permyack
Have you noticed any performance improvements over the last day or two?

Unknown Object (User) added a comment.Apr 25 2024, 5:23 PM

I play on tuesday night and the server is terrible. Now it works, but sometimes has some delay, but i try a little bit later.

Thank you for looking into this issue. I have the feeling, that it's gotten better, but i still see a red symbol in the corner and just got disconnected for the second time in the last 15 min on DE 1206. So unfortunatly it's still not good.