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Nitrado hosted server keeps crashing for unknown reason
Reviewed, UrgentPublic

Description

Hey guys,

Seems like this is my last resort because Nitrado support couldn't help me with finding out a reason why is my server crashing constantly. This is a high loot pvp server with custom location. JSON objects spawner contains over 1800 objects. Sometimes the server may work 2 hours in a row without any crashes or reboots with 20+ players online. Sometimes it may crash after 10 minutes since reboot with just 5-10 players online. And I am unable to find a reason.

Nitrado support suggested to decrease the amount of loot so I did. Decreased it twice and then even more up until the point when players started complaining. It didn't help.

Crash message from RPT file looks like this:

-------------------------------------------------------
Time: 16:48:12
Exception code: C0000005 ACCESS_VIOLATION at 82890B14
Allocator: system
graphics:  No
resolution:  160x120x32
Addons:
  DZ_Water_Bliss in DZ\water_bliss\, DZ_Animals_sus_scrofa in DZ\animals\sus_scrofa\
  DZ_Spawn_Proxies in DZ\data\proxies\, DZ_Server_Data in DZ\server\
  DZ_Structures_Rail in DZ\structures\rail\
  DZ_Weapons_Firearms_AKM in DZ\weapons\firearms\akm\
  DZ_Weapons_Firearms_M4 in DZ\weapons\firearms\m4\
  DZ_Weapons_Firearms_CZ550 in DZ\weapons\firearms\cz550\
  DZ_Weapons_Firearms_Winchester70 in DZ\weapons\firearms\winchester70\
  DZ_Pistols_pmm in DZ\weapons\pistols\pmm\, DZ_Rocks_Bliss in DZ\rocks_bliss\
  DZ_Structures_Bliss_Underground in DZ\structures_bliss\underground\
  DZ_Worlds_Enoch_Data in DZ\worlds\enoch\data\, DZ_AI in DZ\AI\
  DZ_Animals in DZ\animals\, DZ_Structures_Roads in DZ\structures\roads\
  DZ_Structures_Walls in DZ\structures\walls\, DZ_UI in DZ\ui\
  DZ_Weapons_Firearms_MosinNagant in DZ\weapons\firearms\mosin9130\
  DZ_Pistols_DE in DZ\weapons\pistols\de\
  DZ_Characters_Belts in DZ\characters\belts\
  DZ_Characters_Shoes in DZ\characters\shoes\
  DZ_Gear_Containers in DZ\gear\containers\, DZ_Gear_Drinks in DZ\gear\drinks\
  DZ_Weapons_Archery_Bow_pvc in DZ\weapons\archery\bow_pvc\
  DZ_Weapons_Firearms_Repeater in DZ\weapons\firearms\repeater\
  DZ_Weapons_Shotguns_Izh43 in DZ\weapons\shotguns\izh43\
  DZ_Worlds_Chernarusplus_World in DZ\worlds\chernarusplus\world\
  DZ_Animals_ovis_aries in DZ\animals\ovis_aries\
  DZ_Characters_Zombies in DZ\characters\zombies\, DZ_Gear_Books in DZ\gear\books\
  DZ_Gear_Crafting in DZ\gear\crafting\, DZ_ModuleZ in DZ\modulesDayz\
  DZ_Sounds_Vehicles in DZ\sounds\vehicles\
  DZ_Weapons_Firearms_SKS in DZ\weapons\firearms\sks\
  DZ_Weapons_Firearms_pm73rak in DZ\weapons\firearms\pm73rak\
  DZ_Weapons_Melee in DZ\weapons\melee\
  DZ_Nonlethal_Shockpistol in DZ\weapons\nonlethal\shockpistol\
  DZ_Pistols_Red9 in DZ\weapons\pistols\red9\
  DZ_Weapons_Magazines in DZ\weapons\attachments\magazine\
  DZ_Structures_Bliss_Ruins in DZ\structures_bliss\ruins\
  DZ_Animals_ovis_aries_fem in DZ\animals\ovis_aries_fem\
  DZ_Characters_Backpacks in DZ\characters\backpacks\
  DZ_Gear_Camping in DZ\gear\camping\
  DZ_Structures_Furniture in DZ\structures\furniture\
  DZ_Structures_Military in DZ\structures\military\
  DZ_Structures_Signs in DZ\structures\signs\
  DZ_Weapons_Archery_Bow_Quickie in DZ\weapons\archery\bow_quickie\
  DZ_Weapons_Firearms_AK74 in DZ\weapons\firearms\ak74\
  DZ_Weapons_Firearms_cz61 in DZ\weapons\firearms\cz61\
  DZ_Weapons_Launchers_M79 in DZ\weapons\launchers\m79\
  DZ_weapons_nonlethal_DartGun in DZ\weapons\nonlethal\dartgun\
  DZ_Pistols_FNX45 in DZ\weapons\pistols\fnx45\
  DZ_Weapons_Supports in DZ\weapons\attachments\support\
  DZ_Worlds_Enoch_Navmesh in DZ\worlds\enoch\navmesh\
  DZ_Animals_bos_taurus_fem in DZ\animals\bos_taurus_fem\
  DZ_Characters_Vests in DZ\characters\vests\, DZ_Gear_Food in DZ\gear\food\
  DZ_Structures_Specific in DZ\structures\specific\
  DZ_Weapons_Archery_Crossbow in DZ\weapons\archery\crossbow\
  DZ_Weapons_Firearms_aug in DZ\weapons\firearms\aug\
  DZ_Weapons_Firearms_M16A2 in DZ\weapons\firearms\m16a2\
  DZ_Weapons_Firearms_SSG82 in DZ\weapons\firearms\ssg82\
  DZ_Pistols_CZ75 in DZ\weapons\pistols\cz75\
  DZ_Weapons_Shotguns in DZ\weapons\shotguns\, DZ_Scripts in scripts\
  DZ_Structures_Data_Bliss in DZ\structures_bliss\data\
  DZ_Animals_capreolus_capreolus_fem in DZ\animals\capreolus_capreolus_fem\
  DZ_Characters_Glasses in DZ\characters\glasses\, DZ_Radio in DZ\gear\radio\
  DZ_Gear_Traps in DZ\gear\traps\, DZ_Water in DZ\water\
  DZ_Weapons_Ammunition in DZ\weapons\ammunition\
  DZ_Weapons_Firearms_B95 in DZ\weapons\firearms\b95\
  DZ_Weapons_Firearms_SVD in DZ\weapons\firearms\svd\
  DZ_Weapons_Firearms_Ruger1022 in DZ\weapons\firearms\ruger1022\
  DZ_Weapons_Firearms_PP19 in DZ\weapons\firearms\pp19\
  DZ_Weapons_Firearms_Trumpet in DZ\weapons\firearms\trumpet\
  DZ_Weapons_Firearms_SaigaK in DZ\weapons\shotguns\saiga\
  DZ_Structures_Bliss_Rail in DZ\structures_bliss\rail\
  DZ_Structures_Bliss_Residential in DZ\structures_bliss\residential\
  DZ_Animals_cervus_elaphus in DZ\animals\cervus_elaphus\
  DZ_Animals_AnimConfig in DZ\animals\animconfig\
  DZ_Animals_canis_lupus in DZ\animals\canis_lupus\
  DZ_Anims_Anm_Player in DZ\anims\anm\player\
  DZ_Weapons_Archery_Bow_Recurve in DZ\weapons\archery\bow_recurve\
  DZ_Weapons_Firearms_groza in DZ\weapons\firearms\ots14\
  DZ_Pistols_Glock in DZ\weapons\pistols\glock\
  DZ_Animals_capreolus_capreolus in DZ\animals\capreolus_capreolus\
  DZ_Animals_sus_domesticus in DZ\animals\sus_domesticus\
  DZ_Characters_Gloves in DZ\characters\gloves\
  DZ_Sounds_Environment in DZ\sounds\environment\
  DZ_Vehicles_Wheeled in DZ\vehicles\wheeled\
  DZ_Weapons_Animations in DZ\weapons\animations\
  DZ_Weapons_Archery in DZ\weapons\archery\
  DZ_Weapons_Firearms_IZH18 in DZ\weapons\firearms\izh18\
  DZ_Weapons_Launchers in DZ\weapons\launchers\
  DZ_Weapons_Melee_Powered in DZ\weapons\melee\powered\
  DZ_Pistols_p1 in DZ\weapons\pistols\p1\, DZ_Surfaces_Bliss in DZ\surfaces_bliss\
  DZ_Animals_gallus_gallus_domesticus in DZ\animals\gallus_gallus_domesticus\
  DZ_data_aiconfigs in DZ\data\aiconfigs\
  DZ_Data_Data_ParticleEffects in DZ\data\data\particleeffects\
  DZ_Gear_Cultivation in DZ\gear\cultivation\, DZ_Gear_Tools in DZ\gear\tools\
  DZ_Structures in DZ\structures\data\
  DZ_Structures_Residential in DZ\structures\residential\
  DZ_Weapons_Explosives in DZ\weapons\explosives\
  DZ_Weapons_Firearms_UMP in DZ\weapons\firearms\ump45\
  DZ_Weapons_Firearms_MP5 in DZ\weapons\firearms\mp5\
  DZ_Weapons_Firearms_VSS in DZ\weapons\firearms\vss\
  DZ_Pistols_mkii in DZ\weapons\pistols\mkii\
  DZ_Pistols_Encore in DZ\weapons\pistols\longhorn\
  DZ_Worlds_ChernarusPlus_CE in DZ\worlds\chernarusplus\ce\
  DZ_AI_Bliss in DZ\AI_bliss\
  DZ_Animals_ursus_arctos in DZ\animals_bliss\ursus_arctos\
  DZ_Structures_Bliss_Roads in DZ\structures_bliss\roads\
  DZ_Structures_Bliss_Walls in DZ\structures_bliss\walls\
  DZ_Animals_capra_hircus in DZ\animals\capra_hircus\
  DZ_Characters_Tops in DZ\characters\tops\, DZ_Data in DZ\data\
  DZ_Gear_Optics in DZ\gear\optics\, DZ_Rocks in DZ\rocks\
  DZ_Structures_BuildingParts in DZ\structures\Proxy_BuildingParts\
  DZ_Structures_Ruins in DZ\structures\ruins\, DZ_Surfaces in DZ\surfaces\
  DZ_Weapons_Firearms_Famas in DZ\weapons\firearms\famas\
  DZ_Weapons_Launchers_LAW in DZ\weapons\launchers\law\
  DZ_Weapons_Launchers_GP25 in DZ\weapons\launchers\gp25\
  DZ_Pistols_1911 in DZ\weapons\pistols\1911\
  DZ_Pistols_Derringer in DZ\weapons\pistols\derringer\
  DZ_data_aiconfigs_bliss in DZ\data_bliss\aiconfigs\
  DZ_Plants_Bliss in DZ\plants_bliss\, DZ_Sounds_Bliss in DZ\sounds_bliss\
  DZ_Worlds_Enoch_CE in DZ\worlds\enoch\ce\
  DZ_Animals_gallus_gallus_domesticus_feminam in DZ\animals\gallus_gallus_domesticus_feminam\
  DZ_Animals_capra_hircus_fem in DZ\animals\capra_hircus_fem\
  DZ_Characters in DZ\characters\data\, DZ_Characters_Heads in DZ\characters\heads\
  DZ_Characters_Masks in DZ\characters\masks\
  DZ_Characters_Pants in DZ\characters\pants\
  DZ_data_trackingconfigs in DZ\data\trackingconfigs\
  DZ_Gear_Consumables in DZ\gear\consumables\, DZ_Gear_Medical in DZ\gear\medical\
  DZ_Weapons_Firearms_Scout in DZ\weapons\firearms\scout\
  DZ_Weapons_Firearms_M249Para in DZ\weapons\firearms\m249\
  DZ_Weapons_Melee_Blunt in DZ\weapons\melee\blunt\
  DZ_Weapons_Melee_Blade in DZ\weapons\melee\blade\
  DZ_Pistols_Magnum in DZ\weapons\pistols\magnum\
  DZ_Weapons_Attachments_Data in DZ\weapons\attachments\data\
  DZ_Structures_Bliss_Wrecks in DZ\structures_bliss\wrecks\
  DZ_Animals_bos_taurus in DZ\animals\bos_taurus\
  DZ_Animals_cervus_elaphus_feminam in DZ\animals\cervus_elaphus_fem\
  DZ_Anims_Cfg in DZ\anims\cfg\, DZ_Gear_Cooking in DZ\gear\cooking\
  DZ_Sounds_AI in DZ\sounds\ai\, DZ_Sounds_Effects in DZ\sounds\hpp\
  DZ_Weapons_Launchers_RPG7 in DZ\weapons\launchers\rpg7\
  DZ_Nonlethal in DZ\weapons\nonlethal\
  DZ_Pistols_Flaregun in DZ\weapons\pistols\flaregun\
  DZ_Pistols in DZ\weapons\pistols\
  DZ_Weapons_Projectiles in DZ\weapons\projectiles\
  DZ_Worlds_MainMenuSceneXbox_World in DZ\worlds\mainmenuscenexbox\terrain\
  DZ_Data_Bliss in DZ\data_bliss\
  DZ_Structures_Bliss_Industrial in DZ\structures_bliss\industrial\
  DZ_Structures_Bliss_Military in DZ\structures_bliss\military\
  DZ_Structures_Bliss_Signs in DZ\structures_bliss\signs\
  DZ_Sounds_Weapons in DZ\sounds\weapons\
  DZ_Structures_Industrial in DZ\structures\industrial\
  DZ_Weapons_Firearms_CZ527 in DZ\weapons\firearms\cz527\
  DZ_Weapons_Firearms_AK101 in DZ\weapons\firearms\ak101\
  DZ_Weapons_Misc in DZ\weapons\misc\
  DZ_Weapons_Shotguns_Izh18Shotgun in DZ\weapons\shotguns\izh18shotgun\
  DZ_Weapons_Muzzles in DZ\weapons\attachments\muzzle\
  DZ_Animals_Bliss in DZ\animals_bliss\
  DZ_Structures_Bliss_Specific in DZ\structures_bliss\specific\
  DZ_Worlds_Enoch in DZ\worlds\enoch\world\
  DZ_Characters_Headgear in DZ\characters\headgear\
  DZ_Gear_Navigation in DZ\gear\navigation\, DZ_Plants in DZ\plants\
  DZ_Sounds_Characters in DZ\sounds\Characters\
  DZ_Structures_Wrecks in DZ\structures\wrecks\
  DZ_Vehicles_Parts in DZ\vehicles\parts\
  DZ_Weapons_Firearms_FAL in DZ\weapons\firearms\fal\
  DZ_Weapons_Firearms in DZ\weapons\firearms\
  DZ_Weapons_Launchers_M203 in DZ\weapons\launchers\m203\
  DZ_Pistols_pb6p9 in DZ\weapons\pistols\pb6p9\
  DZ_Weapons_Shotguns_MP133 in DZ\weapons\shotguns\mp133\
  DZ_Weapons_Lights in DZ\weapons\attachments\light\
  DZ_Weapons_Optics in DZ\weapons\attachments\optics\
Mods: Bliss
Version 1.22.156656
Fault address:  82890B14 00:82890B14 Unknown module
file:     dayzOffline
world:    chernarusplus
Prev. code bytes: 8B 8F 48 01 00 00 44 0F B6 CB 4D 8B C6 48 8B D6
Fault code bytes: 48 8B 01 FF 90 00 01 00 00 84 C0 74 7C 48 8B 07
=======================================================
note: Minidump has been generated into the file C:\SERVICES\ni8211760_2_local\dayzxb/config\DayZServer_X1_x64_2023-09-15_16-33-07_2023-09-15_16-48-12.mdmp

I also have the corresponding minidump file mentioned in the message.

Details

Severity
None
Resolution
Open
Reproducibility
N/A
Operating System
Windows 7
Category
General

Event Timeline

Having the same issue with both my servers, server is crashing or losing connection to host, very frustrating.

Can't even download the dump files because it crashed the Nitrado website .... pfftt

Hey @Re5pawn404 !

I can help you with minidump file download. Actually we know each other for a long time and I played on your PVP4 a lot. My servers are named "PvP" (Cherno and Livonia with the same name)

Hey @IamSiberianBear !

Yeah man I recognise the name haha!
Looks like we both having the same issue.

Cool I will have to check them out, I have another server called PVP5 now as well.

No doubt Geez will suss it when he sees the error logs.

How did you get yours, I managed to download them last time after a few tries but now the site just Crashes everytime.

@Re5pawn404 I’ll dm you on Discord

Here's how anyone can download minidump files from Nitrado: https://gist.github.com/antony66/7e51cff008e442b321919766985b9093

sheppy added a subscriber: sheppy.Sep 18 2023, 10:27 AM
Geez changed the task status from New to Reviewed.Sep 18 2023, 2:47 PM
Geez added a subscriber: Geez.

Hello IamSiberianBear.
This is a problem caused by spawning plate carriers with attachments.
Please make changes so that the plate carries spawn without attachments and the issue should no longer occur.
Regards,
Geez

@Geez I can't believe that was never fixed, we discussed this nearly a year ago 😆

Ohh okay. Thank you @Geez

@Geez even with the attachments removed the servers are still crashing / losing connection to host.

Geez added a comment.Sep 19 2023, 11:45 AM

@Geez even with the attachments removed the servers are still crashing / losing connection to host.

Can you please send us crash dumps from the occurrences after removing these?

This is from one server

This is from my 2nd server.

Thanks.

Geez added a comment.Sep 19 2023, 4:40 PM

Thank you.
These are different crashes unrelated to the vests. We are aware of the crash and it is being worked on

sheppy added a comment.EditedSep 19 2023, 5:23 PM

I had the same crash. it was related to an event i just added.
Have you made a recent change in any of the xml or the json files?

Thank you.
These are different crashes unrelated to the vests. We are aware of the crash and it is being worked on

Thanks @Geez

I had the same crash. it was related to an event i just added.
Have you made a recent change in any of the xml or the json files?

Not really mate, I only have 2 events on my server active, 6 cars and some bears 🐻 haha

I had the same crash. it was related to an event i just added.
Have you made a recent change in any of the xml or the json files?

What event?

sheppy added a comment.EditedSep 19 2023, 7:28 PM

An event with batterycar and glow plug