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Game doesn't start on GTX 1080
Closed, ResolvedPublic

Description

Trying to start the game results in

with console.log containing

---------------------------------------------
Log C:\Users\winuser\Documents\My Games\ArmaReforger\profile\console.log started at 2022-05-18 00:03:28 (2022-05-18 00:03:28 UTC)

00:03:28:251 ENGINE       : FileSystem: Adding relative directory 'C:\Users\winuser\Documents\My Games\ArmaReforger\profile' to filesystem under name profile
00:03:28:251 ENGINE       : Initializing engine.
00:03:28:251 ENGINE       : CLI Params: -beservice 
00:03:28:276 ENGINE       : FileSystem: Adding package './addons/data/' (pak count: 7) to filesystem under name ArmaReforger
00:03:28:278 ENGINE       : FileSystem: Adding package './addons/core/' (pak count: 2) to filesystem under name core
00:03:28:278 RESOURCES    : ResourceDB: loading cache (id=0 name=ArmaReforger path=./addons/data/resourceDatabase.rdb)
00:03:28:329 RESOURCES    : ResourceDB: loading cache (id=1 name=core path=./addons/core/resourceDatabase.rdb)
00:03:28:330 RESOURCES    : ResourceDB: loading cache (id=2 name=profile path=C:\Users\winuser\Documents\My Games\ArmaReforger\profile/resourceDatabase.rdb)
00:03:29:423 RENDER       : (OK) Adapter 'NVIDIA GeForce GTX 1080' supports feature level 12_0
00:03:29:457 RENDER       : Basic screen setup:
00:03:29:457 RENDER       :   Back buffer width x height: 2560x1440
00:03:29:457 RENDER       :   Back buffer format	       : TEXFMT_R8G8B8A8_SRGB (29)
00:03:29:457 RENDER       :   MSAA                      : none
00:03:29:532 RENDER       : Detected 1 output devices:
00:03:29:532 RENDER       :   Generic PnP Monitor (\\.\DISPLAY1), 2560x1440 (offset 0x0)
00:03:29:532 RENDER       : GPU_NVIDIA (0x10DE) (NVIDIA GeForce GTX 1080) with 1 GPU detected, VRAM 8084MB (fast 0MB), shared 16355MB, driver version 472.12, stereo not available
00:03:29:532 RENDER       :   Multithreaded resource creation is supported
00:03:29:532 RENDER       :   Multithreaded command buffers are supported
00:03:29:532 RENDER       :   Compute units are supported
00:03:29:532 RENDER       :   Structured buffers are supported
00:03:29:532 RENDER       :   Concurrent frames limit 2
00:03:29:532 RENDER       :   Shader precision support 16bit is not supported
00:03:30:443 RENDER       : Main RT format setup.
00:03:30:443 RENDER       :   Main RT format for quality 0	: TEXFMT_R11G11B10F (26)
00:03:30:443 RENDER       :   Main RT format for quality 1	: TEXFMT_R16G16B16A16F (10)
00:03:30:577 RENDER    (E): Failed to create draw indexed indirect execute command signature
00:03:32:589 ENGINE    (E): Failed to initialize Enfusion engine
00:03:32:589 ENGINE    (E): Unable to initialize Enfusion
00:03:33:045 ENGINE       : Game destroyed.

As far as I can tell, I do have the necessary supported 12_0 DirectX feature level, so no clue what is wrong.

Updating NVidia drivers to the latest support on Windows 10 (late 2021) didn't fix it.

Details

Severity
Crash
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Category
General
Additional Information

crash.log has

------------------------------------
WIN10, 18.05 2022 00:03:30
ERROR: Device error: 3

Runtime mode
CLI params: beservice  


------------------------------------
WIN10, 18.05 2022 00:03:33
Unhandled exception

Program: D:\steamgames\steamapps\common\Arma Reforger\ArmaReforgerSteam.exe
Reason: Access violation. Illegal read by 0x7ff708658f2e at 0x0

SymGetSymFromAddr:487, addr:0x7ff708658f2e
SymGetSymFromAddr:487, addr:0x7ff708656bba
SymGetSymFromAddr:487, addr:0x7ff70843f0bf
SymGetSymFromAddr:487, addr:0x7ff708651329
SymGetSymFromAddr:487, addr:0x7ff7086519ce
SymGetSymFromAddr:487, addr:0x7ff707f0ad29
SymGetSymFromAddr:487, addr:0x7ff708ca8b81
SymGetSymFromAddr:487, addr:0x7ff707f0ae69
SymGetSymFromAddr:487, addr:0x7ff7086cf74b
SymGetSymFromAddr:487, addr:0x7ff707ac3372
SymGetSymFromAddr:487, addr:0x7ff707ac3470
SymGetSymFromAddr:487, addr:0x7ff708ca3d82
[BaseThreadInitThunk]: ??? addr:0x7ffc69db8364
[RtlUserThreadStart]: ??? addr:0x7ffc6b9570d1
[RtlUserThreadStart]: ??? addr:0x7ffc6b9570d1


(Press Retry to debug the application - debugger must be attached)


Runtime mode
CLI params: beservice

Dump file:

Event Timeline

freghar created this task.May 18 2022, 12:09 AM
Geez changed the task status from New to Assigned.May 18 2022, 1:14 PM
Geez changed the task status from Assigned to Need More Info.May 20 2022, 12:28 PM
Geez added a subscriber: Geez.

Hello freghar.
This issue appears to be related to dated drivers.
Can you please make sure you are using the latest version of the available GPU drivers? Also please make sure the driver installation is not corrupted.
Regards,
Geez

Like I wrote in the original post, I am running the latest drivers I can.

If I go to https://www.nvidia.com/download/index.aspx and download the 512.95 WHQL driver, I get the following when trying to install it:

And that link leads to https://www.nvidia.com/Download/Find.aspx?lang=en-us where I searched for a "Standard" driver, the latest of which is 472.12:

I can't exactly update Windows because of other software that requires the version I have, so if Arma Reforger really needs the 512.95 driver, please let me know. Thanks!

I am also running the game on a 1080 and have not encountered any of these issues.

Geez changed the task status from Need More Info to Reviewed.May 25 2022, 12:53 PM

Like I wrote in the original post, I am running the latest drivers I can.

If I go to https://www.nvidia.com/download/index.aspx and download the 512.95 WHQL driver, I get the following when trying to install it:

And that link leads to https://www.nvidia.com/Download/Find.aspx?lang=en-us where I searched for a "Standard" driver, the latest of which is 472.12:

I can't exactly update Windows because of other software that requires the version I have, so if Arma Reforger really needs the 512.95 driver, please let me know. Thanks!

Hello freghar.
Without the latest drivers we cannot guarantee that the game will run unfortunately.
Regards,
Geez

freghar added a comment.EditedMay 25 2022, 1:50 PM

Ok, that's fair, let me close this.

edit: It seems I don't have the permissions to do that, so feel free to close it. Thanks!

Geez closed this task as Resolved.May 26 2022, 3:01 PM
Geez claimed this task.