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Arma 3 : Apex, Oldman scenario crash only 64 bits
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Description

When I want to play the scenario Old man the map is loading then the game crash. 3 days ago I was able to play corectly but since yesterday I can't anymore. The only solution that I found is to run Arma 3 32 bits while I have Windows x64.

Update: I can run the scenario in 32 bits mode but it crash also when I try to save the game.

Details

Severity
Crash
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Operating System Version
18362.535
Category
General
Steps To Reproduce

Arma 3 64 bits: after the loading of the map.
Arma 3 32 bits: When I try to save the game by sleeping.

Additional Information

The error is 0xC0000005 - STATUS_ACCESS_VIOLATION

I didn't update any driver or my OS

I tried to:

-Verify the integrity of the game cache using Steam.
-Re-install DirectX.
-Uninstall the Visual C++ 2013 Redistributable package (both x86 and x64 version), restart my computer and install the package again.
-Run a Windows System File Check tool to repair corrupted system files.
-Update my mothercard BIOS.
-Change the memory allocators in the parameters of the launcher.

I have this error only with Old man workshop scenario

Event Timeline

Mdrk created this task.Dec 25 2019, 8:19 PM
Mdrk edited Additional Information. (Show Details)Dec 25 2019, 8:41 PM
Mdrk edited Additional Information. (Show Details)Dec 25 2019, 8:51 PM
Mdrk updated the task description. (Show Details)Dec 26 2019, 3:25 PM
Mdrk edited Steps To Reproduce. (Show Details)
Mdrk changed Operating System from Windows 10 to Windows 10 x64.Dec 26 2019, 4:56 PM
Mdrk edited Additional Information. (Show Details)
Wulf closed this task as Resolved.EditedJan 7 2020, 4:58 PM
Wulf claimed this task.
Wulf added a subscriber: Wulf.

Hello.

Thank you for the dumps. We will see what can be done. However we can't see what is going on with the game in your rpt file because of the -noLogs parameter. Could you remove it trigger the crash again and upload the rpt and dumps again?

Thank you.

Wulf reopened this task as New.Jan 7 2020, 4:59 PM
Mdrk added a comment.Feb 1 2020, 11:19 PM

Yes sorry I haven't checked this page for a long time
Without -noLogs the error is 0xC000041D - STATUS_FATAL_USER_CALLBACK_EXCEPTION

Wulf added a comment.Feb 3 2020, 4:48 PM

Thank you. We will see what can be done.

The STATUS_FATAL_USER_CALLBACK_EXCEPTION might be 3rd party programs interfering with the game and failing, crashing the game in the process.

Try closing all unnecessary applications.
Un-install 3rd party applications that could interfere with the game (performance boosters, streaming apps, FPS indicators, overlays, graphics enhancers) or disable them.

If the above does not help then try these solutions.

  • Upgrade your Intel Graphics Driver: https://downloadcenter.intel.com/ or NVidia Drivers (an issue in the older versions the driver was identified as a root cause for this error in Arma 3 1.68).
  • Verify the integrity of the game cache using Steam.
  • Re-install DirectX.
  • Uninstall the Visual C++ 2013 Redistributable package (both x86 and x64 version), restart your computer and install the package again (do not use the Repair function).
  • Run the Windows System File Check tool to repair corrupted system files.

Dependency Walker might give an insight, but unfortunately this issue mostly happens for libraries that are loaded dynamically, so they are not visible in Dependency Walker.

Mdrk added a comment.Feb 9 2020, 5:25 PM

Thank you for your help but unfortunately none of these solutions worked.

Is this still happening?

I seem to be having the same issue, except that I never got the initially-reported STATUS_ACCESS_VIOLATION, possibly because I never used the -noLogs parameter. The steps to reproduce the bug are the same, namely:

  • If run in 64-bit mode, Arma 3 loads, but when I run Old Man, the game crashes to desktop at the end of the first loading screen.
  • If run in 32-bit mode, I can run Old Man, which seems to work normally (although I didn't spend much time testing), but crashes during the "Saving Game" pause after sleeping. This also crashes to desktop, but produces the following message in a error dialog before the Arma crash reporting tool appears:
    • Out of memory (requested 0 KB). footprint 2665422848 KB. pages 294912 KB.

I tried the following:

  • Run Arma 3 while no other applications are running (except for Steam, which is how I launch the game).
  • Verify the game cache using Steam.
  • Run Windows System File Check tool.

Regarding the other suggestions:

    • I believe my Nvidia drivers are up to date (this seems to be managed automatically for me by the GeForce Experience app).
    • The Windows support webpage (linked from the suggestion to update DirectX in the Arma wiki) says that for Windows 10, DirectX is managed by Windows Update and there is no separate installer. I have the latest updates from Windows.
  • I have not yet tried reinstalling Visual C++ 2013 Redis, although I intend to try that, and post an update soon.

I am uploading two crash dumps:

  • ArmaReport_Log_20200314T011854_zach.zip is the result of the crash when running in 64-bit mode.
  • ArmaReport_Log_20200314T012442_zach.zip is the result of the crash when running in 32-bit mode.

Thank you.