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Server crash / mass-kick issue
Closed, ResolvedPublic

Description

We currently have an issue where at random (Usually above 70 players) our server will simply freeze and kick players from it (presumably for high ping - servers network itself doesn't spike in ping). This issue happens around 2-3 times a day (in the evening during peak times) which causes significant inconvenience to our players. We believe the issue could be somewhat related to this: https://feedback.bistudio.com/T124802 however there are some differences in that the server freezes up before kicking players.

Details

Severity
Crash
Resolution
Unable To Duplicate
Reproducibility
Random
Operating System
Windows 10 x64
Operating System Version
Windows Server 2016
Category
Dedicated Server
Steps To Reproduce

Unsure how this would be reproduced by a third party

Additional Information

We are happy to provide anything necessary to assist in getting to the cause of the issue

Server Specs:
Intel Core i7-7700K
32GB DDR4 Memory
250GB SSD
1Gbit Port

It's also worth noting that we run at higher CPU usage than expected: https://i.imgur.com/TQ8sDFD.png (This was around 50~ players)

basic.cfg: https://pastebin.com/BLEdPPhF
server.cfg: on request

Event Timeline

KevinP created this task.Mar 26 2019, 12:02 PM
KevinP edited Additional Information. (Show Details)Mar 26 2019, 12:09 PM
KevinP edited Additional Information. (Show Details)
KevinP edited Additional Information. (Show Details)Mar 26 2019, 12:32 PM
ZynUK added a subscriber: ZynUK.May 24 2019, 4:28 PM

Would be nice to get a response at some point...

LouMontana closed this task as Resolved.Mon, May 3, 11:42 AM
LouMontana changed Resolution from Open to Unable To Duplicate.