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Character locked in database
Closed, ResolvedPublic

Description

My character has been locked in database for about 4 days now. My gamertag is mememanbran

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 10
Operating System Version
xbox one x
Category
General

Related Objects

StatusAssignedTask
ResolvedGeez
ResolvedGeez

Event Timeline

mine is also lock if you find out how to let me now

Geez edited projects, added DayZ Xbox; removed DayZ.Sep 10 2018, 10:18 AM
Geez changed the task status from New to Need More Info.Sep 10 2018, 11:20 AM
Geez added a subscriber: Geez.

Helo mememanbran.
If you are still experiencing this issue, please connect to any server and then send us your gamertag, the server name and approximate time of the connection. Also, please include the error message you get upon being kicked (for example: "You were kicked off the game. (Character Locked In Database)").
Regards,
Geez

@Geez

My gamertag is Mememanbran, I've tried connecting to dayz NL3665631 around 6:14 EST. My error message is " You were kicked off the game. (Character Locked In Database)"

Geez added a comment.Sep 11 2018, 2:14 PM

Hello mememanbran.
We have checked the database but your character does not appear to be locked at the moment. Are you still experiencing this issue?
Regards,
Geez

@Geez

I am still experiencing this issue. I tried to connect to Dayz US 3667890 Around 11:16 Am EST. I'm still getting the " You were kicked off the game. (Character Locked In Database) error message.

Geez added a comment.Sep 11 2018, 5:20 PM

Hello mememanbran.
Since it is possible your character was glitched and was preventing you from logging into the game, we have tried to remove the character from the database. Can you try now and let us know?
Regards,
Geez

works now, thanks

Geez closed this task as Resolved.Sep 12 2018, 12:07 PM
Geez claimed this task.
Geez changed the status of subtask T132313: Please help from New to Assigned.Sep 12 2018, 12:18 PM