Page MenuHomePhabricator

Game Crash - Bad module info
Closed, ResolvedPublic

Description

My game crashes very often with the bad_module_info error.
I think it happends randomly, without a specific reproducable reason.
It happened everywhere, on multiple servers, in citys and in forests...


Details

Severity
Crash
Resolution
Open
Reproducibility
Unable To Reproduce
Operating System
Windows 10 x64
Operating System Version
1709
Category
Game Crash

Event Timeline

Creep created this task.Apr 7 2018, 12:50 AM
Creep updated the task description. (Show Details)Apr 7 2018, 7:51 PM
Geez changed the task status from New to Need More Info.Apr 9 2018, 12:09 PM
Geez added a subscriber: Geez.

Hello Creep and thank you for the report.
The bad module info crashes are very likely tied to the windows 10 fall creators update (specifically the "Game Mode" that comes with the update) according to our information. One of the players has reported that the following has resolved the issue for him, can you try and let us know if it had any effect on the issue?

Open the Windows registry and navigate to the following location;

HKEY_CURRENT_USER\Software\Microsoft\GameBar

Here, look for a key called AllowAutoGameMode. If it’s not there, create it. Right-click inside the right panel and select New>DWORD (32-bit) Value. Rename the new value AllowAutoGameMode.

By default, this key will have the value 0. It will disable Game Mode. If you want to enable Game Mode, change its value to 1.

Regards,
Geez

Creep added a comment.Apr 9 2018, 3:01 PM

Hi Geez, thank you for the answer.
The key was already there and had the value 0.
I recreated it and DayZ is still crashing. :(

A_bush added a subscriber: A_bush.EditedApr 10 2018, 1:58 AM

I am also getting the exact same thing, but I'm on Windows 7, I personally think someone might be messing with the servers? It's highly unlikely but I don't know. It even crashed in the menu screen.

Hynze added a subscriber: Hynze.Apr 10 2018, 3:16 AM

I am also getting it in Arma 3 but only seems to happen in mulitplayer . I created the AllowAutoGameMode in my registry but it hasn't helped.

Geez added a comment.EditedApr 10 2018, 10:28 AM

Hello everyone.
We have found out that some of the crashes you have been experiencing even on windows other than 10 were possibly related to an issue with BattlEye. There have been some changes on their side to possibly resolve the issue, can you try and let us know if you are still experiencing the crashes or if the frequency of the crashes has changed?
Regards,
Geez

Creep added a comment.EditedApr 10 2018, 5:59 PM

I was able to play for like 10 minutes now before it crashed. After I restarted the game, it crashed again after 5 minutes with the same error.
I don't think that anything has changed.

Creep added a comment.Apr 11 2018, 7:10 PM

So, is there something i can try to fix this issue?

Geez added a comment.Apr 12 2018, 9:58 AM

Hello Creep.
Since the BattlEye fix did not fix the issue for you it is possible that it does occur due to the fall creators update. Would it be possible for you to try rolling back the update and let us know if you are still experiencing those crashes?
Regards,
Geez

For some reason I cannot roll back to another version. I tried to rollback from the recovery options, it just tells me that i can't rollback.
Is there anything else I can try to rollback, or is a clean install to 1703 the only option for me to get rid of the creators update?

Geez added a comment.Apr 12 2018, 12:17 PM

Hello Creep.
Is it possible for you to uninstall the update through the "Programs and Features" in windows? https://www.howtogeek.com/206271/how-to-roll-back-or-uninstall-a-problematic-windows-update/
Regards,
Geez

I backed up my files on the hdd and reinstalled windows on the ssd.
I'm downloading the necessary programs, just need to know how to stop windows from downloading the Creators update?
It would be great if I could download security updates anyways.

You can stop the windows update by typing "services" in the search bar and right clicking "windows update">properties> then disable. I have been running into this issues and my pc is all up to date and what has fixed it be me is, in the same services window, disable everything that says xbox. Windows added some game changes for xbox that has issues with some steam games. The other thing to do is locate the dayz.exe file right click it and got to properties>compatibility>check the box that says "disable fullscreen optimizations". This is a 100% windows issue and windows needs to stop trying to dictate how they want us to play our games, the bad module is a windows issue with your gpu. Hope that helps you out and makes it so you can play.

Creep added a comment.Apr 12 2018, 4:44 PM

I installed windows 10 Pro 1703 and everything seems to work fine now. :)
Thank you for the support @Geez and everyone else who tried to help me.

Geez closed this task as Resolved.EditedApr 16 2018, 10:14 AM
Geez claimed this task.

Hello Creep.
We are glad to hear that you have been able to resolve the issue. I am going to resolve this ticket now, but feel free to submit another one in case you run into any issues in the future or let us know under this ticket in case the issue re-appears.
Regards,
Geez