Game freeze after 5-10 minutes
Closed, ResolvedPublic

Description

So last days it was so weird to play DayZ. First i got connection lost after 5-10 minutes of playing, after next patch i got memory error thing , now with recent patch my game freeze after 5-10 minutes and need to close it through task manager :( .

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Operating System Version
Windows 10 pro
Category
Game Freezes
dEfovsky created this task.Jun 16 2017, 1:41 PM
Geez changed the task status from "New" to "Need More Info".Jun 16 2017, 4:43 PM
Geez added a subscriber: Geez.

Hello dEfovsky and thank you for the report.
Are you using any startup parameters for the game executable? If so, try removing them as we do not support them and they can cause various issues within the game. Also, can you try to disable every program running in the background (including your antivirus software), run dayz and let us know if that had any effect on the issue?
Regards,
Geez

Hey Geez
I was using startup parameters and after removing them Im not getting freezes anymore but there is another thing that came back :(. Connecion lost after 5-10 minutes :[, looting everything and suddenly im getting kicked to server browser menu. Is any chance u can help me with this problem?

DayZ.rar There is a DayZ folder from appdata>local>DayZ

Anyone can help or do I have to wait for another big patch with many fixes... ?

Geez added a comment.EditedJun 19 2017, 12:55 PM

Hello dEfovsky.
Can you try to turn off every single program running in the background including your antivirus software and similar, run dayz and check if the issue still occurs? And if so, can you try to connect to 109.70.149.96:2302(The server is running on experimental version so make sure your client is on the experimental version as well), play until the connection lost occurs and then let us know here what was the time of your connection/disconnection to the server and send us a link to your Steam profile?
Regards,
Geez

All programs were disabled including antivirus .
So here is my steam profile http://steamcommunity.com/profiles/76561198014677538/ .
I joined server at 16:40 i believe.
I started having dc at 16:43 and at 16:45 i got kicked.

Geez added a comment.Jun 19 2017, 5:47 PM

Hello dEfovsky.
It appears that the connection has crashed our server and according to the crash logs, possibly due to something being wrong with your character.
There has been an experimental database wipe due to the upcoming update, can you try playing once your client updates to the latest experimental version and let us know if you still are experiencing the connection issues?
Regards,
Geez

Still getting connection lost with new exp update. :-[

Geez added a comment.Jun 20 2017, 12:40 PM

hello dEfovsky.
Can you try to connect to the 109.70.149.96:2302 server again and let us know?
Regards,
Geez

Connected to server at 13:56
Couln't pick up items at 13:58
Got kicked at 13:59:50

Why it happens to me :(

Geez added a comment.Jun 20 2017, 5:13 PM

Thank you dEfovsky.
We have updated the server to latest experimental version and turned on additional logs on the server which should bring us closer to the cause of the issue. Please update your experimental client and connect to the 109.70.149.96:2302 again until you receive the connection lost message and let us know here.
Regards,
Geez

dEfovsky added a comment.EditedJun 20 2017, 5:53 PM

I did it. Now instead of connection lost message I got memory crash. But still I can feel like im getting connection problem and cant open/pick up/switch items.

Joined server around ~ 17:48
Got error message around ~ 17:50:30

Geez added a comment.Jun 21 2017, 10:44 AM
This comment was removed by Geez.
Geez added a comment.Jun 21 2017, 11:26 AM

Thank you dEfovsky.
If it is not an issue, can you put a -dologs startup parameter into your client (in Steam, right click on the game in library, properties, general tab and set launch options), connect again to the server until disconnection, then let us know and send us a RPT file from your C:\Users\*username*\AppData\Local\DayZ folder?
Regards,
Geez

Geez added a comment.Jun 21 2017, 11:56 AM

Also, the server is now running on stable version due to the updates to experimental database.
Regards,
Geez

So I put -dologs startup parameter and got memory crash error. Here is a RPT file DayZ.RPT

Geez added a comment.Jun 21 2017, 2:37 PM

Hello dEfovsky.
Does the game always crash with the parameter or was it just one time occurrence?
Regards,
Geez

Oh my bad, thought u will need only 1 time crash, yea i can play for little bit , so I get like 5 crashes. Will upload next file in a moment

Ok so I crashed like ~ 8 times due to connection lost or memory error DayZ.RPT
Still was using -dologs .

Geez changed the task status from "Need More Info" to "Assigned".Jun 21 2017, 3:27 PM

Thank you dEfovsky.
We will analyse the logs from the server and the rpt file you have provided and will get back to you once we have more information or possibly require more information from you.
Regards,
Geez

Hello, any news about my problem?

Geez added a comment.Jun 29 2017, 11:53 AM

Hello dEfovsky.
Unfortunately no news so far, can you let us know here what kind of internet connection are you using (cable, wifi) and its speeds?
Regards,
Geez

Cable 250down 20 up. No problems with other games.

Geez added a comment.Jun 29 2017, 4:29 PM

Thank you dEfovsky.
Can you try to verify the game cache integrity in Steam and let us know if it has any effect on the issue?
Regards,
Geez

Won't change anything.
Sorry but Im done waiting , will not play this game anymore till beta. Thx for help anyway, good luck .

Geez added a comment.Jun 30 2017, 12:21 PM

Thank you dEfovsky.
We are still going to look into the issue so we can resolve it for the future updates.
Regards,
Geez

Geez added a comment.Jul 17 2017, 4:40 PM

Hello dEfovsky.
Some users were able to resolve this issue by updating their windows, particularly this update https://changewindows.org/build/15063/pc. Can you please check if your windows is updated to this version and let us know?
Regards,
Geez

It is updated to this version. It fixed only that im not getting dc while eating, taking items etc but still I have connection lost from nowhere :/

Geez added a comment.Jul 19 2017, 2:25 PM

Thank you dEfovsky.
We will keep working on finding a solution to the issue and will let you know here once we have more suggestions on how to fix the issue.
Regards,
Geez

So after 5 months I decided to bump this thread. I wanted to check if anything changed for me, but sadly it did not . I tried to play some DayZ because I don't want that problem in beta but I couldn't do that due to "connection lost to host" . So after ~5 minutes of no lag, great performance gameplay im getting dcing and after ~2 minute past that point im thrown out from a server and got "connection lost" statement pop out.

Geez added a comment.Tue, Nov 21, 5:08 PM

Hello dEfovsky.
Are you by any chance located in Poland and have UPC as your provider? As we have received couple of reports recently, with players having session lost issues with this provider in Poland. Calling the provider and asking them to change the internet protocol from IPv6 to IPv4 has resolved the issue for them.
Regards,
Geez

Hell yea I have UPC. So I will contact my provider and ask them if they can change it and will post result here.

So I tried this solution that u said and .................. I think it works!!!!!!!!!
I will test this couple more times with 1 hour sessions but I think im ready to jump back to DayZ and get ready for BETA!!

Thank you Geez and feedback guys so much!

Yep it is fixed,. Thank u guys once again.

6 months fixing the problem lol :D Nice job guys :)

Geez added a comment.Thu, Nov 23, 9:41 AM

Yep it is fixed,. Thank u guys once again.

Hello dEfovsky.
We are glad to hear that the issue has been resolved. In that case I am going to close the ticket for now but feel free to submit another one in case you run into any issues in the future.
Regards,
Geez

Geez closed this task as "Resolved".Thu, Nov 23, 9:41 AM
Geez claimed this task.

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