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Character does not transfer between rented server public hive
Need More Info, NormalPublic

Description

After I had found out that official and rented servers had been seperated, this is the next issue that arises.

Rented public servers do not share the same hive right now. They each have their own hive and you get a new character for every public rented server you join.

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 7
Operating System Version
Newest
Category
Server
Steps To Reproduce
  1. Join a non-official public server
  2. Join a different non-official public server
Additional Information

This change has not been communicated with the playerbase in any shape or form. These changes are major and apparently not well tested, so make sure to include this in the patch notes next time.

Event Timeline

Iqfish created this task.Jun 8 2017, 4:38 PM
Geez changed the task status from New to Acknowledged.Jun 8 2017, 5:00 PM
Geez added a subscriber: Geez.

Hello lqfish and thank you for the report.
We are aware of the issue and currently we are working on resolving it.
Regards,
Geez

Iqfish added a comment.Jun 8 2017, 5:04 PM

Hello lqfish and thank you for the report.
We are aware of the issue and currently we are working on resolving it.
Regards,
Geez

Thanks, thats good to hear.

Geez added a comment.Jun 8 2017, 5:31 PM

Hello again lqfish.
If it is not an issue, could you send us IP's of the servers where you had the issue?
Regards,
Geez

Iqfish added a comment.Jun 8 2017, 5:47 PM

Hey Geez,
it seems to be happening randomly.

I got my original character on our clan server: 81.19.216.166:2400

This is a server where the transfer works: 89.163.235.151:2700

Here it doesnt work: 195.122.135.125:2302 , 108.61.112.123:2302

After that, I'm seeing a lot of servers having either character1 or character0 alive. For some it's none, So I'm getting a new one there.

Geez added a comment.Jun 9 2017, 9:58 AM

Thank you lqfish.
Can you also send us a link to your Steam profile?
Regards,
Geez

Of course:

www.steamcommunity.com/id/iqfish96

Geez changed the task status from Acknowledged to Assigned.Jun 9 2017, 10:44 AM

Thank you again.
It appears that there is an issue with the hive settings on the server provider side. We have contacted the server provider and they are working on resolving the issue.
Regards,
Geez

Geez changed the task status from Assigned to Need More Info.EditedJun 9 2017, 2:05 PM

Hello iqfish.
Are you the server owner or just a member of the clan? Do you know if the server should be on 1st person only hive or on the normal (1st+3rd person) hive? And also, are you aware that the characters on the first person public servers do not carry over to the servers that are 1st + 3rd person?
Regards,
Geez

Iqfish added a comment.EditedJun 9 2017, 6:23 PM

Hey Geez,

I am a member and a server Admin. The server is supposed to be 3rd person public. It is now wiped and appears to be working. The other admins have noticed it being 1st person for a short period of time today and changed it back to 3rd person.

I also just joined a random PUBLIC 1st person RENTED server and I have the character I played with on our old PUBLIC 3rd Person RENTED server.

Geez added a comment.Jun 14 2017, 12:35 PM

Hello Iqfish.
Does that mean that your issues with the server have been resolved? Also, can you send us the server IP of the first person rented server so we can take a look if everything is set up correctly?
Regards,
Geez

i am also having this issue