Players Cannot Join Server on Reconnect
Need More Info, NormalPublic

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Assigned To
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Authored By
jakon72, Apr 20 2017

Description

An alarming new issue has seemingly arose from nothing in the past 24 hours. After reinstalling our server and having an issue with players not being able to join (bad version server rejected connection) that was fixed by Fragnet. Earlier this morning it came to my attention that players can join once, if they leave the server and reconnect, it will not allow them to join via the "stuck on joining game screen" bug. This is happening to every single player that I've tried it with which means our server is slowly dwindling in population because it is not allowing players to rejoin. This is a very bad problem and I'm hoping can be solved very quickly or players will leave our server for another.

The Chipotle Bandits
192.210.232.53:2402

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Category
General
Steps To Reproduce
  1. Join above stated server
  2. Log out of the server
  3. Reconnect to the server
  4. Stuck on "Joining Game" screen
  5. BattlEye kicks the player for "Lobby idling for too long"
Additional Information

This issue arose after reinstalling our server to wipe it's persistence and character data (character data was wiped by Fragnet).

jakon72 created this task.Apr 20 2017, 8:20 PM
Geez changed the task status from "New" to "Need More Info".Apr 21 2017, 11:02 AM
Geez added a subscriber: Geez.

Hello jakon72 and thank you for the report.
If you get into the situation where you cannot connect to the server any more, does restarting the server resolve the issue?
Regards,
Geez

jakon72 added a comment.EditedApr 21 2017, 11:04 AM

If you get into the situation where you cannot connect to the server any more, does restarting the server resolve the issue?

Yes it does fix the issue, until the player leaves the server and it happens all over again.

Geez changed the task status from "Need More Info" to "Assigned".Apr 21 2017, 11:38 AM

Re-installing the server didn't help either.

cs_wolf added a subscriber: cs_wolf.EditedApr 22 2017, 10:55 AM

In rare cases when this happens to me I join another server then after join the one I want and it works.
But recently I tried the method and didnt work on the last occasion, could not join until server did regular restart schedule.

hey, does it look like my post for those players ?
https://feedback.bistudio.com/T124500

thanks

Geez changed the task status from "Assigned" to "Need More Info".Apr 24 2017, 10:31 AM

Hello jakon72.
We have contacted the server provider and the issue should be resolved now for your server. Please let us know here in case there are any issues still.
Regards,
Geez

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