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Getting stuck on on loading screen for some servers.
Need More Info, NormalPublic

Description

Alot of servers when clicking join I get stuck with the background image only. There is no "Joining Server" or anything.
Its happening on quite a few server but I have one that has been happening on for a while.
It still happens when the server restarts, or when there is an update.
The only way out is to Alt + F4 and restart game.

Details

Severity
Block
Resolution
Open
Reproducibility
Always
Operating System
Windows 7
Operating System Version
X64 Enterprise
Category
Dedicated Server
Steps To Reproduce

I cant say which server it happens on but it happens on alot of server for example this one:
DayZ (Public/3PP:ON) 1 Regular
IP: 41.86.116.136:2302

Additional Information

Its not only on that server, It happens on many more.

Event Timeline

Sips created this task.Dec 20 2016, 4:09 PM
Geez changed the task status from New to Need More Info.Dec 20 2016, 4:20 PM
Geez added a subscriber: Geez.

Hello Sips and thank you for the report.
When this issue occurs, can you connect to the server upon restarting the client or does it keep getting stuck on the loading screen for that particular server?
Regards,
Geez

Sips added a comment.Dec 20 2016, 4:52 PM

Keep getting stuck and its not only for that server

Geez added a comment.Dec 20 2016, 4:59 PM

Thank you Sips.
We are aware that similar issue can occur (and it is scheduled for a fix), when the said issue occurs it is possible to reconnect to the server where the issue has occurred only once the server is restarted. Could you try to confirm if you are able to join into the server once it restarts after the issue has occurred?
Regards,
Geez

Sips added a comment.Dec 20 2016, 5:02 PM

No, Cant reconnect to server. Even throu updates and restarts.

Geez added a comment.Dec 20 2016, 5:10 PM

Hello again.
The new experimental patch should be released today, can you try if the issue occurs on there as well?
Regards,
Geez

Sips added a comment.Dec 20 2016, 5:13 PM

I can try but I wont know for certain because the server that I know has the problem is on stable

Geez added a comment.Dec 20 2016, 5:14 PM

Thank you.
Can you also post the IP of the server where you are experiencing the issue often, so we can take a look ourselves?
Regards,
Geez

Sips added a comment.Dec 20 2016, 5:19 PM

41.86.116.136:2302

Sips added a comment.Dec 20 2016, 5:20 PM

Its not the host/gsp because all the servers in my country (South Africa) are hosted by the same company which is Gameservers.com

Geez added a comment.Dec 21 2016, 4:58 PM

Hello again Sips.
Were you ever able to connect to this particular server you have posted?
Regards,
Geez

Sips added a comment.Dec 21 2016, 5:31 PM

I was able to many months ago. Back in .59 or somewhere around there.

Sips added a comment.Dec 21 2016, 5:34 PM

Here is my RPT etc...

JMan47 added a subscriber: JMan47.Dec 26 2016, 4:23 AM

I saw this post and am having a similar issue with this server @ 103.13.101.247:2400

I can connect but there have frequent times where if I log out I cannot log back in. I'll get the background screen and "joining game" then either get kicked for lobby idling or just sit there. I can however join every other server on that hive with no issue. This is on the current version of Stable .61

When the server is restarted I then can connect again, this has been happening for the past few days.

Jaergo added a subscriber: Jaergo.Dec 26 2016, 10:56 PM

i got same problem with few diffrent servers... when i logout im not able to login after ~2hours restarted my computer and modem.
Current version stable 0.61

We're still having issues with the servers we have from Gaming Deluxe. When we can't connet to one we can still connect other on the hive. Once the server is restarted anyone who was locked out can join but only after a restart.

Geez added a comment.Jan 23 2017, 9:48 AM

We're still having issues with the servers we have from Gaming Deluxe. When we can't connet to one we can still connect other on the hive. Once the server is restarted anyone who was locked out can join but only after a restart.

Hello Jman47.
This is a different issue from the issue the reporter of this ticket has posted, as the issue was a problem with the particular server. The issue you are mentioning is an issue we are aware of and it is scheduled for a fix - the primary ticket can be followed here https://feedback.bistudio.com/T122343.
Regards,
Geez