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DayZ crash after 10 minutes when playin on any server
Need More Info, NormalPublic

Description

Everytime when I want to play DayZ ,I play like 5-10 minutes and then it crash for no reason. I have aprox. 200 hours on dayz.

Details

Severity
Crash
Resolution
Open
Reproducibility
Always
Operating System
Windows 8
Operating System Version
6.3 (Winodws 8.1 x32)
Category
Game Crash
Additional Information

Event Timeline

Anth created this task.Aug 25 2016, 2:24 PM
Anth changed Operating System Version from 6.3 to 6.3 (Winodws 8.1 x32).
Geez changed the task status from New to Need More Info.Aug 25 2016, 2:27 PM
Geez added a subscriber: Geez.

Hello Anth.
Please attach the contents of your C:\Users\*username*\AppData\Local\DayZ to this ticket or upload them to some kind of cloud site from which we can easily download the files.
Regards,
Geez

Anth added a comment.Aug 25 2016, 2:41 PM
This comment was removed by Anth.
Geez added a comment.Aug 25 2016, 2:50 PM

Thank you.
We will look into the logs and I will let you know in case there are any updates or information we require.
Regards,
Geez

Anth edited Additional Information. (Show Details)Aug 25 2016, 2:50 PM
Anth edited Additional Information. (Show Details)Aug 25 2016, 5:42 PM
Anth added a comment.Aug 27 2016, 2:41 PM

Any info?

Geez added a comment.Aug 29 2016, 4:11 PM

Hello Anth.
Can you please try if the issue occurs also when you lower your graphic settings? Also, are your graphic drivers up to date? If possible, please attach your dxdiag file to this ticket too.
Regards,
Geez

Anth added a comment.Aug 29 2016, 4:14 PM

Yes it is up to date and I have my graphics lowered.

Geez added a comment.EditedAug 29 2016, 4:31 PM

In that case please send us your dxdiag file, guide on how to obtain dxdiag file can be found here http://www.faqforge.com/windows/getting-information-about-your-system-from-dxdiag-on-windows/
Regards,
Geez

Anth added a comment.Aug 29 2016, 4:39 PM
This comment was removed by Anth.
Geez closed this task as Resolved.Aug 29 2016, 4:52 PM
Geez claimed this task.

Hello Anth.
We have checked the dxdiag file you have provided and according to the file, your graphic card is below the minimum requirements for running dayz. The minimum requirements can be found here http://store.steampowered.com/app/221100/.
The comparation of your card and the minimal requirements can be found here http://gpuboss.com/gpus/Radeon-HD-6570-vs-Radeon-HD-5850.
In this case we unfortunately cannot do anything to resolve your issue.
Regards,
Geez

Anth added a comment.Aug 29 2016, 4:54 PM

Oooo,that's why I have almost 200 hours on this game. NICE.
Thank you so much for "HELP"

Geez added a comment.EditedAug 29 2016, 4:55 PM

Has the issue started to occur after the addition of new renderer into the game?

Anth added a comment.Aug 29 2016, 4:56 PM

And yeah I have minimum. THAT'S WHY I played like 5 hours/day before without a stupid crash.
Again,nice "help"

Geez reopened this task as Need More Info.Aug 29 2016, 4:57 PM
Geez added a comment.Aug 29 2016, 5:00 PM

And yeah I have minimum. THAT'S WHY I played like 5 hours/day before without a stupid crash.
Again,nice "help"

As i have mentioned previously, has this been prior to 0.60 hitting stable or have you been able to play even on the 0.60 version?
Regards,
Geez

Anth added a comment.EditedAug 29 2016, 5:07 PM

YES I played even on 0.60 on experimental and on stable too . If I didn't have the "minimum" how did I played 0.59 if it was bad optimised? hm?
I hit this crash problem recently in 0.60 some weeks ago.

Geez added a comment.Aug 29 2016, 5:28 PM

Hello Anth.
Further investigation has revealed that a possible cause could be in the RAM. If possible, please try replacing some of your memory sticks or adding another ones. In the meanwhile, we will look deeper into the issue.
We are sorry for all the inconvenience,
Geez

Anth added a comment.Aug 29 2016, 5:57 PM

Could be but I've changed the stick before . The other one was bad ,with this one I played DayZ and it worked well without errors since some weeks ago where I couldn't play more then 10 minutes.

Geez added a comment.Aug 30 2016, 11:58 AM

Hello Anth.
If the issue still persists for you, could you try running the game again and keep an eye on the ram usage and send us how much ram does the game use, especially prior to the crash?
Regards,
Geez

Anth added a comment.Sep 2 2016, 2:10 PM
This comment was removed by Anth.
Geez added a comment.EditedSep 2 2016, 2:23 PM

Hello Anth.
Could you attach the screenshot directly to the ticket? (In the comment window, there is an icon which shows "Upload File" on mouseover) As we cannot download the screenshot from the site you have provided.
Regards,
Geez

Anth edited Additional Information. (Show Details)Sep 2 2016, 2:25 PM
Geez added a comment.Sep 2 2016, 2:31 PM

Hello again.
It seems that you have posted the link to the site again. Can you upload the file directly? As downloading from the link does not work.
Regards,
Geez

Anth added a comment.Sep 6 2016, 12:54 PM

No,I can't upload directly. I don't know why.

Geez added a comment.Sep 7 2016, 10:40 AM

Hello Anth.
Can you try different cloud site then?
Regards,
Geez

Anth edited Additional Information. (Show Details)Sep 9 2016, 4:13 PM
Anth added a comment.Sep 9 2016, 4:45 PM

There you go.

Anth added a comment.Sep 13 2016, 4:23 PM

Some info? help? :)

Anth added a comment.Sep 29 2016, 4:52 PM

Waiting for 3 weeks for a solution. Is this how solutions are done here? after years?

Geez added a comment.Sep 29 2016, 5:10 PM

Hello Anth.
We still are looking into the issue, however some issues might take some time to resolve due to their complex nature.
We apologise for any inconveniences and thank you for your patience.
Geez

Anth added a comment.Oct 8 2016, 4:18 PM

Still waiting...

Geez added a comment.Dec 8 2016, 11:09 AM

Hello Anth.
Can you try if the issue persists on the current experimental branch?
Regards,
Geez

Anth added a comment.Dec 8 2016, 9:16 PM

After months...
I've managed to solve the problem all by myself. Thanks anyway!

Geez added a comment.Dec 9 2016, 9:23 AM

Hello Anth.
If you do not mind sharing, what did resolve your issue?
Regards,
Geez