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Character couldnt be loaded and has been reset
Closed, ResolvedPublic


I cant acces any 1st person servers anymore since Fritday. Everytime I try to connect i get the " Character couldnt be loaded and has been reset" Message in red letters. Essentially that renders my game unplayable for me. It seems something is wrong with my account and it needs to be reset, but the servers cant do that automaticaly. So can you maybe empty my inventory manually?


Legacy ID

Event Timeline

OpferderMedien set Category to category:characters.Nov 23 2014, 3:32 PM
OpferderMedien set Reproducibility to Always.
OpferderMedien set Severity to None.
OpferderMedien set Resolution to Suspended.
OpferderMedien set Legacy ID to 1335453435.May 8 2016, 8:41 PM

If you are joining a private shard server you will get that message every time, if its one that you have been on before you will still get that message because you are not logging in the the central hive. Join and see if you really did get reset or this the central hive message then report back.....

No the problem is on public hive, 1st person

If you are in a server and it restarts WAIT till the server time is updated don't just jump back in. The server hasn't had time to sync with the central hive(ever shut down Dayz and seen the sync message in steam?) it will reset you almost every time if you jump back in before it has time to sync. The servers that have SSD drives are good about not resetting your character.

Heres how you get your character back.

  1. If you get Testing 1 2 3, log out the instant you see that .
  2. shut down the game and go in to steam and verify your game cache


  1. When that is finished restart steam and 95% of the time you will get you character back.
    • If you interact with the environment like get hit by a Zed or open a door and so on you will not get you character back ***
Theodor added a subscriber: Theodor.May 8 2016, 8:41 PM

I Ctrl+alt+Delete and end DayZ with task manager as soon as I spawn in on the shore. Then I am usually able to get my character back. Logging out, I believe, will result in saving your character. Perhaps thats a result of the server syncing and saving your last position. I don't know.


Sorry to hear about your trouble. If you send me a link to your Steam profile, I'll take care of it. Example: ""

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".


Hello again,

Closing ticket due to inactivity. However, in case the problem persists, please feel free to open up a new ticket in the Feedback Tracker.