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No Message received for.... every 10-15 Minutes
Closed, ResolvedPublic

Description

Every 10-15(maybe 20) Minutes I will get this message while playing, with no obvious reason. (stable and experimental)
I don´t get any "chain" before it happens, and it´s no server restart, because the guys I am playing with don´t disconnect.

It just says "X is loosing connection" - game completly crashes and I have to "Esc" and Exit which completly freezes the game. I have to "Task Manager" kill it and restart.
Game runs smooth and fine till then.

I pinged www.google.com aswell as the server I was playing on while playing. Connections were stable with no spikes to be seen and zero package lost.
Both stood stable at around 21-25ms the whole time.

I even tried playing with my AV and Firewall disabled, still getting "no message receive.." after 10-15 min.

Details

Legacy ID
2279247775
Severity
None
Resolution
Not A Bug
Reproducibility
Always

Event Timeline

SlowMo23 set Category to category:support.Aug 13 2014, 8:03 PM
SlowMo23 set Reproducibility to Always.
SlowMo23 set Severity to None.
SlowMo23 set Resolution to Not A Bug.
SlowMo23 set Legacy ID to 2279247775.May 8 2016, 7:29 PM
SlowMo23 edited a custom field.

Hello SlowMo23,

In order for us to investigate further, please provide the following:

  • The IP address of any one of the servers that you get disconnected from.
  • The exact time and date you were disconnected from the server (along with your time zone).
  • Your Steam ID url. Example: "http://steamcommunity.com/id/xxxxxxxxxx/".
  • Your ingame name.

Also, please perform a tracert command to the IP address that you provide us. In order to perform a tracert command you can use the following steps:

  1. Press R while holding down the Windows key.
  2. Type in cmd and press enter.
  3. Type in "tracert xxx.xxx.xxx.xxx" without quotation marks and replace xxx.xxx.xxx.xxx with the ip address of the server that you can't connect to.
  4. After the tracert is complete; right click inside the command window and select "Select All" .
  5. Copy the text and paste it in your issue on the feedback tracker.

If you prefer to send all your information in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Regards,

JStewart

Thanks for sending in all your information. Does the game also crash every time this happens?

Yes, it freezes the moment I hit "Exit" in the ingame menu.

Task Manager says "no response"

Thats my tracert if it helps

Výpis trasy k 185.16.84.110 s nejvýše 30 směrováními

1     1 ms     1 ms    < 1 ms  10.0.0.138
2    41 ms    37 ms    37 ms  88.103.200.26
3    44 ms    43 ms    42 ms  88.103.203.105
4    44 ms    43 ms    44 ms  194.228.190.85
5    56 ms    63 ms    58 ms  nixcz.leaseweb.net [91.210.16.121]
6    59 ms    59 ms    61 ms  31.31.32.59
7    60 ms    58 ms    59 ms  po100.sr1.evo.leaseweb.net [85.17.100.226]
8    59 ms    59 ms    58 ms  185.16.84.110

Since your friends do not get disconnected, then your problems might be related to your crashes. We'll send your attached files across for further investigation. Please feel free to monitor this issue for further updates.

Looks like the same issue:

http://feedback.dayzgame.com/view.php?id=15842

Please note the game does not crash when you get 'no message received' only when you try to exit or if you let the timer reach 90 sec.

And for me it is always happens after exactly 15 mins on any server.

Goib added a subscriber: Goib.May 8 2016, 7:29 PM
Goib added a comment.Aug 18 2014, 5:10 PM

hey, im experiencing the same issue... its exactly the same ... http://feedback.dayzgame.com/view.php?id=15870

huf757 added a subscriber: huf757.May 8 2016, 7:29 PM

I am having same issue. Every 15 minutes no matter what server. Full or empty.

Chodeofwar is absolutely correct.

Maybe what JStewart means is that our Game already crashed and we disconnect because of a game crash. And no Game Crash because of disconnect.

mrgrass added a subscriber: mrgrass.May 8 2016, 7:29 PM

To be clear, the game does not "crash" but it stops responding for a minute or two. The first time it happened to me, I instinctively killed the process as I assumed that it would not recover. Later I found that waiting was an alternative to stopping and relaunching the game.

Until this issue is resolved I've found that I can save some time by setting a timer for 10-12 minutes and log off the server before the game disconnects from the server. This saves some time in getting back into the game, for the time being.

Unknown Object (User) added a subscriber: Unknown Object (User).May 8 2016, 7:29 PM
Unknown Object (User) added a comment.Aug 18 2014, 6:27 PM

I have the same problem. I cannot play more then 20 Minutes. If the red time appear on the screen, i cannot close dayz. It will freeze and i need to kill process over task manager. Please find a soloution i have paid for a alpha, but not for a dead game...

soo I measured time and gues what? 15 beatiful minutes of gameplay and No message blahblah /cry /cry
My friend didnt got kicked, just me.. /cryalot...
so what we poor guys get in common thats a question
I have modified cfgs.. view distance and framesahead

Exactly nemedsvi.

What DO we all have in common?

And what happens @ the 15 min mark? (this has to be a significant clue as to what is causing this issue)

Its not 124737 causing the issue because I was playing fine with no crashes when that was first rolled out to the stable servers.

Something was changed sometime after Sunday, 17 August 2014 at 3:30:00 AM(GMT)what was it devs?

For me the problems started earlier. At least 2 patches back.

I am having the same problem. I play with 2 friends, one of them is also having this issue. If we join a server at the same time, we get both kicked exactly at the same time around 15 mins later.

This problem started for us saturday night.

Kira added a comment.Aug 20 2014, 2:16 PM

Hey

Thank you for the report. Unfortunately these files you provided are over a month old so could you please reproduce the crash and upload it once more? Please note that you have to delete the DayZ folder from AppData first in order to create a new crash dumps.

Sorry for the inconvenience and thank you for your help!

There you go. A fresh and brand new Dayz folder :-)

(Additional Info: I thought and read in other threads it might has to do with Arma 3 and / or Battleye, so I deleted my Arma 3 installation aswell as the Arma 3 AppData folder - sadly no success)

Kira added a comment.Aug 21 2014, 4:17 PM

Hey

Thank you for the files! This should be already fixed, please see #0015917 for more information about this issue. Please test the game and let us know if the problem is still present.

Thank You!

Played last night without any issues.
Looks like its been fixed.

I did verify my files though. One file seemed to be broken and was renewed

Kira added a comment.Aug 27 2014, 10:58 AM

Hey

Great to hear that! Please do not hesitate to report any more crashes or bugs if found.

Thank You!