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Game randomly freezes and crashes
Closed, ResolvedPublic

Description

Game crashes every 15-20 minutes.
There are frequent and rapid fps drops while playing, but sometimes the game freezes and sound stops playing. after a couple of seconds sound comes back but game remains frozen. Then I get a black screen with a "dayz has stopped working" message, which I have to alt+tab then enter to close.
This has happened at many different locations while having different stuff in inventory and doing various things, though most of the times it has happened while I was just running around (in wilderness more often than in towns).
This crash has been happening with earlier versions of the game as well.

Details

Legacy ID
3905582563
Severity
None
Resolution
Fixed
Reproducibility
Have Not Tried
Category
Game Crash

Event Timeline

das set Category to Game Crash.Jul 15 2014, 5:31 PM
das set Reproducibility to Have Not Tried.
das set Severity to None.
das set Resolution to Fixed.
das set Legacy ID to 3905582563.May 8 2016, 7:04 PM
andy added a comment.Nov 21 2014, 12:22 PM

Hi das,
please let me assure you that we are looking into this, however issues such as this one can be very specific and hard to reproduce (and thus analyse) on our end.
I assume you have already tried reinstalling the game, verifying the data (rightlick on DayZ in Steam library, Properties, Local Files, Verify Integrity of Game Cahce) and updating all your drivers. If not, please do so.
Sorry for your trouble,
Andy

das added a subscriber: das.May 8 2016, 7:04 PM
das added a comment.Nov 20 2014, 1:56 PM

Will anyone actually look into this?

Hey,

Thank you for the feedback. We are aware of this issue and are currently working on a fix.

Please keep monitoring this issue for further updates.

das added a comment.Oct 13 2014, 1:39 PM

So how is it going on this issue?
Any news?

andy added a comment.Oct 15 2014, 2:28 PM

Hi das,
this is something we believed might have gotten fixed. Is the issue still a problem?
If so, please reproduce the crash once more and upload the new AppData contents.
Thank you,
Andy

das added a comment.Oct 17 2014, 5:55 PM

It's still happening. though it might happen once in a hour or so. Out of nowhere the game freezes and sound stops, after a couple of seconds the sound comes back (the ambient sounds only, I think), then I get an error that dayz has stopped working.

I uploaded the .rtp file... in case it helps in any way.

andy added a comment.Oct 22 2014, 4:06 PM

Thank you for letting us know.
If the game indeed crashes, we will need certain files from your AppData folder, please refer to http://feedback.dayzgame.com/how-to-user.html.
Thanks again,
Andy

das added a comment.Oct 25 2014, 12:18 PM

I have uploaded a rar with all the files needed. If I am missing something please let me know. Thank you for time Andy.

andy added a comment.Feb 18 2015, 11:35 AM

Hi,
we believe this has been fixed.
Please submit a new ticket if the issue persists.
Regards,
Andy