Thank you for ur answer, sorry me my bad english lol. I`ll try once again - when i was playing from my laptop and from my steam-account i met another player in the game after that i lost control of my character. Then all equipment & loot of my character was lost & he dead. the next day i tried to enter the game & get the message about "global ban".
I hope you will solve this problem because this is not my fault and because I bought this game, this is my money & dont want to waste them to nothing.
Looking forward your answer, Dmitry.

yepp