Ban in DayZ SA

Hello, yesterday I was banned in the game DayZ SA, my personal account, no one else never used it, the game was bought by me, there are screenshots, I can say the exact time and date of purchase. I got a Global Ban, do not know why, never used game bugs for personal gain, never used third-party programs that would affect the game in any order. Very much I ask you to deal with this problem, as I loved this game. And more money I do not find, I really want to play it.
WAC bank did not respond to me. that's what tells me the game when entering
https://support.steampowered.com/attachment_tickets.php?do=imgpopup&id=3892304
Check please my steam intimka1
Understand, please, I have never broken the rules of the game!