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Launcher settings no longer update
Closed, ResolvedPublic

Description

The launcher fails to save changes to launch parameters, processed mods, etc, and fails to update read news items. It seems to be stuck in a particular state and no longer updates/writes the changes that are made within the launcher.

(ticket created upon request by BIS dev)

Details

Legacy ID
2884658165
Severity
None
Resolution
Fixed
Reproducibility
Always
Category
Launcher
Steps To Reproduce

Open the Arma 3 Launcher

Event Timeline

Mobile_Medic set Category to Launcher.
Mobile_Medic set Reproducibility to Always.
Mobile_Medic set Severity to None.
Mobile_Medic set Resolution to Fixed.
Mobile_Medic set Legacy ID to 2884658165.May 8 2016, 1:38 PM

Hello,
the logs shows that it really is a permission issue:

System.UnauthorizedAccessException: Access to the path '(blah blah censored)AppData\Local\Arma 3 Launcher\News.json' is denied.

Same goes for other configuration files and also for the. \AppData\Local\Bohemia_Interactive folder. Could you please check effective permissions for your user account on a particular file, e.g. News.json? Properts -> Security tab -> Advanced -> Effective permissions.

Thanks for the prompt response. That is strange. I am seeing that particular file (like everything else in the Local folder, is owned by my user, and that my user has "full control", along with system and administrators.

Under "permissions" it also shows the following as all checked "allow":
Full Control
Modify
Read & Execute
Read
Write

(and nothing is checked for: Special Permissions)

Any suggestions on how to resolve this permission issue?

Thanks

(p.s. Am I able to make this ticket "private" and you still be able to access it?)

Private it is...

Hello. I have arrived at a fix...

Basically, it involved making some 'hidden' folders, unhidden.

I noticed that my user folder is hidden with windows 10. I wasn't sure if that is default behavior that is different from windows 7 (or if I inadvertently did that somehow in the past).

App Data is hidden by default (same behavior as windows 7)

Inside of app data, only "local" is hidden. Not sure if that is the same as old windows 7 behavior or not.

Inside of local, some things are hidden, some are not. All folders Bohemia related were hidden.

I unhid the folder referenced in the logs, and that fixed the news issue. I then proceeded to unhide, other bohemia related folders within local, as well as local, and my user folder...

Then, everything in launcher was working again. Watched folders get remembered, news items that are read are remembered, launch parameters are remembered, and mods are no longer processing every single time...

From there, I re-hid my user folder, as well as the local folder (not sure if that was supposed to be default behavior or not with windows 10), and everything still worked in the launcher.

Lastly, I checked with a friend to confirm what he did/didn't have hidden. His user folder was not hidden, his local folder was not hidden, and it appeared that nothing in his local folder was hidden.

So, I just unhid my user folder, and the local folder (as well as all of its folders and subfolders) to mimic his behavior. Everything still working fine with the launcher now :)

So... It appears I must have inadvertently hidden everything within appData at some point in the past (as that is the default check box) after unhiding and re-hiding it... rather than ticking the box to only hide the folder and not the things within it.

That would explain why some things within were hidden and others were not.

Human error as it turns out. I appreciate your help though, as it helped me pinpoint the cause of the issue.

Thanks very much.

EDIT: I've removed the link to my zip file, so you can feel free to make this public again if you like... in case some other knucklehead encounters this or a similar issue in the future. The answer is, make sure the "Local" folder, and everything within it is *not* hidden.

Hello,
thanks for letting us know, really appreciated (bow). Indeed once the file is marked as hidden, it can't be written into. I'll add a workaround for the issue.

Once again, thank you.