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Maniphest T85868

Out of memory and preNLOAD - Server Crash (restart needed)
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Description

Hi Team Bohemia,

we have some issues with our Server. For a time, i have written to you with a issue of our Server. The Problems are not away and stay available random since Updates in December 2015. Please fix the Problem. Our Players run away from our Serversystems. The Server crashes random. We have downgrade to our stable Version of AltisLife because the Problems are not away. Please bring a Update for Server soon as possible! Thanks!

Befor December 2015 we dont had any issues with our Servers. {F27855} {F27856} {F27857} {F27858} {F27859} {F27860} {F27861} {F27862} {F27863} {F27864} {F27865}

Details

Legacy ID
2976876250
Severity
None
Resolution
Open
Reproducibility
Random
Category
Server
Additional Information

:: MODS ::
@ASM;@infiSTAR_A3;@extDB2;@life_server

2016/01/21, 16:47:51 Virtual memory total 4095 MB (4294836224 B)
2016/01/21, 16:47:51 Virtual memory free 1192 MB (1250385920 B)
2016/01/21, 16:47:51 Physical memory free 13477 MB (14132625408 B)
2016/01/21, 16:47:51 Page file free 43226 MB (45326340096 B)
2016/01/21, 16:47:51 Process working set 977 MB (1025028096 B)
2016/01/21, 16:47:51 Process page file used 2643 MB (2771623936 B)
2016/01/21, 16:47:51 Longest free VM region: 1205280768 B
2016/01/21, 16:47:51 VM busy 3044515840 B (reserved 165433344 B, committed 2879082496 B, mapped 50376704 B), free 1250320384 B
2016/01/21, 16:47:51 Small mapped regions: 16, size 73728 B
2016/01/21, 16:49:37 NetServer::finishDestroyPlayer(1702167159): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:50:59 NetServer::finishDestroyPlayer(992074533): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:51:09 NetServer::finishDestroyPlayer(1738482527): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:51:14 NetServer::finishDestroyPlayer(1448573097): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:51:22 NetServer::finishDestroyPlayer(1631050170): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:52:01 NetServer::finishDestroyPlayer(1026808201): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:52:31 NetServer::finishDestroyPlayer(702930609): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:52:59 NetServer::finishDestroyPlayer(1162857255): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:53:31 NetServer::finishDestroyPlayer(646304381): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:53:51 NetServer::finishDestroyPlayer(773289672): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:54:12 NetServer::finishDestroyPlayer(1268195788): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:54:36 NetServer::finishDestroyPlayer(1087620340): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:54:46 NetServer::finishDestroyPlayer(2011706254): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:55:06 NetServer::finishDestroyPlayer(1165112889): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:55:13 NetServer::finishDestroyPlayer(1503849236): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:55:22 NetServer::finishDestroyPlayer(1049442464): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:55:38 NetServer::finishDestroyPlayer(1398210510): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:55:41 NetServer::finishDestroyPlayer(1181968871): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:55:52 NetServer::finishDestroyPlayer(1894018270): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:56:25 NetServer::finishDestroyPlayer(2070915907): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:56:35 NetServer::finishDestroyPlayer(1503222062): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:56:48 NetServer::finishDestroyPlayer(2099849760): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:56:51 NetServer::finishDestroyPlayer(468683850): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:56:59 NetServer::finishDestroyPlayer(2118268843): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:57:08 NetServer::finishDestroyPlayer(596089076): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:57:16 NetServer::finishDestroyPlayer(1124521060): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:57:16 NetServer::finishDestroyPlayer(1470944577): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:57:16 NetServer::finishDestroyPlayer(1045097441): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:57:26 NetServer::finishDestroyPlayer(288219521): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:57:32 NetServer::finishDestroyPlayer(532057671): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:57:33 NetServer::finishDestroyPlayer(1587098058): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:57:34 NetServer::finishDestroyPlayer(801482515): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:57:40 NetServer::finishDestroyPlayer(1679112181): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:57:43 NetServer::finishDestroyPlayer(1505060833): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:57:59 NetServer::finishDestroyPlayer(1435925427): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:58:03 NetServer::finishDestroyPlayer(2102253735): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:58:06 NetServer::finishDestroyPlayer(1532888664): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:58:07 NetServer::finishDestroyPlayer(359244622): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:58:10 NetServer::finishDestroyPlayer(1017384061): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:58:15 NetServer::finishDestroyPlayer(260706810): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:58:19 NetServer::finishDestroyPlayer(205075851): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:58:20 NetServer::finishDestroyPlayer(355518142): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:58:21 NetServer::finishDestroyPlayer(1320980615): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:58:36 NetServer::finishDestroyPlayer(403667612): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:58:54 NetServer::finishDestroyPlayer(2107949507): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:59:08 NetServer::finishDestroyPlayer(53792186): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:59:09 NetServer::finishDestroyPlayer(1009882901): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:59:17 NetServer::finishDestroyPlayer(1115086584): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:59:19 NetServer::finishDestroyPlayer(415711477): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:59:20 NetServer::finishDestroyPlayer(118532553): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:59:28 NetServer::finishDestroyPlayer(1790720422): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:59:41 NetServer::finishDestroyPlayer(1584415438): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:59:47 NetServer::finishDestroyPlayer(324491422): DESTROY immediately after CREATE, both cancelled
2016/01/21, 16:59:56 NetServer::finishDestroyPlayer(469114524): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:00:23 NetServer::finishDestroyPlayer(922933148): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:00:28 NetServer::finishDestroyPlayer(1042404342): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:00:34 NetServer::finishDestroyPlayer(360098090): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:00:51 NetServer::finishDestroyPlayer(1014842861): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:01:56 NetServer::finishDestroyPlayer(179325233): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:02:09 NetServer::finishDestroyPlayer(412278282): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:02:49 NetServer::finishDestroyPlayer(451289641): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:03:38 NetServer::finishDestroyPlayer(696024985): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:03:58 NetServer::finishDestroyPlayer(508223294): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:04:29 NetServer::finishDestroyPlayer(408509147): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:05:27 NetServer::finishDestroyPlayer(1958962553): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:05:34 NetServer::finishDestroyPlayer(804721270): DESTROY immediately after CREATE, both cancelled
2016/01/21, 17:07:02 NetServer::finishDestroyPlayer(2088670101): DESTROY immediately after CREATE, both cancelled

Event Timeline

RobKay1312 edited Additional Information. (Show Details)Jan 21 2016, 11:18 PM
RobKay1312 set Category to Server.
RobKay1312 set Reproducibility to Random.
RobKay1312 set Severity to None.
RobKay1312 set Resolution to Open.
RobKay1312 set Legacy ID to 2976876250.May 8 2016, 1:32 PM
RobKay1312 added a subscriber: RobKay1312.
RobKay1312 added a comment.Jan 21 2016, 11:23 PM

The Applicaton was downloaded and complete reconfigured by us. Errors are the same.

razazel added a comment.Jan 22 2016, 9:32 AM

Hello,

we are sorry for the trouble you are having with the game.

Please try to find the complete crashdump file set (we need rpt + bidmp + mdmp files). If these are not present it could mean that your game actually did not crash or it crashed and was killed off (via task manager) too quickly for crashdumps to create.

Next time it freezes, please try to wait a minute or two so the dumps have time to create. If there are no crashdumps after then, we'll try to find another solution.

Thank you

RobKay1312 added a comment.Jan 22 2016, 12:46 PM

Hi Razazel, i have uploaded many Files. I Hope it helps you to resolve the problem of Arma3 at this time. Many Communitys had the same Problems with their Server since last Server Update.

RobKay1312 added a comment.Jan 23 2016, 8:33 PM

Uploaded new Files from Crash today....

RobKay1312 added a comment.Jan 23 2016, 10:08 PM

server crashes now.... Files uploaded

RobKay1312 added a comment.Jan 24 2016, 12:00 AM

Next Files uploaded

razazel added a comment.Jan 25 2016, 4:52 PM

Hello,

could you please tell us if this is happening after specific amount of time and how many players are connected to the server?

Thank you

RobKay1312 added a comment.Jan 25 2016, 5:06 PM

Hi Razazel, thank you for your question. We have the Problems random and we had 80 - 100 or more Players connected to the Server.

At this Time, we have switch back the Server Version before 16.12.2015 (befor Nexus Update). Arma Version is now 1.54 and Server Status befor 16.12.2015. No Crash today.

Troublemaker141 added a comment.Jan 25 2016, 5:57 PM

You sometimes get that error in rpt too? "Error: can't resize AutoArray to negative size!"

I have exactly the same problem...

RobKay1312 added a comment.Jan 29 2016, 10:23 AM

Hey Razazel,

what can we do for the next Steps?
Give Bohemia us a Update?

For your Information:
We have now the Server Version before 16.12.2015 with Version 1.54 runnig without any crashes!

Please fix it so fast as possible.
Only Problems with the Dedicated Server Version of Arma3.

Please say me, what are the next steps? How many Time is needed of the next Update?

cobrarlg added a comment.Jan 29 2016, 7:01 PM

We have the same issue.
The server works fine on 1.52 for us too.

lukedbx added a subscriber: lukedbx.May 8 2016, 1:32 PM
lukedbx added a comment.Jan 30 2016, 1:08 AM

Exactly the same issue, however I have had the crash multiple times and is sometimes slightly different.

Sometimes its exactly the same as OP's

Sometimes its without this:
2016/01/21, 16:55:22 NetServer::finishDestroyPlayer(1049442464): DESTROY immediately after CREATE, both cancelled

And sometimes with this as someone mentioned above
"Error: can't resize AutoArray to negative size!"

Really have no idea at the moment, it seems to be totally random. Had the server running with 20-30 players for 4 hours until restart with no crash, other times it crashes after 2 hours with 15 player, really random timing and nothing specific going on.

Also running Altis life/extdb2, on windows 2012R2.

RobKay1312 added a comment.Jan 30 2016, 1:11 AM

Downgrade to V.154 before 16.12.2015 - All Problems are away.

lukedbx added a comment.Jan 30 2016, 1:20 AM

Sorry, but where do I get the older versions? And will people still be able to join with the latest game update?

RobKay1312 added a comment.Jan 30 2016, 1:26 AM

We had full Backups every Day (root Server).
Yes, all People with 154 can join.

lukedbx added a comment.Jan 31 2016, 4:09 PM

Any chance you could upload the file somewhere so I can download it, can't find a version anywhere. Thanks.

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