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Maniphest T85505

Random crashes - '0xC0000005 STATUS_ACCESS_VIOLATION'
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Description

Bought the game yesterday, have been getting random crashes in both singleplayer and multiplayer. There's no pattern that I can recognise at the moment (From crashing the moment I enter a game, to crashing after 15 minutes of playing).

I have ran Memtest with no issues found, I've looked at my system through Dxdiag and CPU-Z to see if there were any issues (no issues found). I've ran System File Checker with no issues found. I've played and switched between Beta and non-beta, and I have verified the game cache.

I have also deleted my profile, and followed instructions to fix the issue through Regedit [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\arma3.exe]. Arma3.exe didn't exist, so I followed further instruction to create it and create 'UseLargePages' (REG_DWORD) with '0' as its value data.

My PC information:

Intel Core i7-2600 CPU @3.40GHz (Quad core duo), 12GB DDR3 RAM, 64bit Operating system, x64-based processor. OS Build 10586.36. Nvidia GeForce GTX 560

My latest troubleshooting report can be found here: http://pastebin.com/u28JJYvM

Details

Legacy ID
177841229
Severity
None
Resolution
Open
Reproducibility
Random
Category
Game Crash
Steps To Reproduce

Step 1: Launch Arma 3 launcher through Steam.
Step 2: Launch game through Arma 3 launcher.
Step 3: Join Singleplayer or Multiplayer game.
Step 4: Play until screen goes black with the error "The instruction at 0x0000000000DAB3A9 referenced memory at 0x0000000000000070. The memory could not be read."

(Note: error in step 4 has had different variables each time the game has crashed).

Additional Information

This error has occurred in Arma 3 and Arma 3 Beta version.

edit1: 1:35am 25/12/15 GMT+11

It might be worth noting that my version of Windows 10 Pro was upgraded from Windows 7. My friend who bought the game a couple of hours ago from posting this upgraded from Windows 7 as well and he is experiencing the same issue. We are completely sure there are no hardware issues with our PCs. Is there a way we can work around this issue without needing to reinstall our operating systems (with the chance that it doesn't fix the issue)?

edit2: 12:13am 26/12/15 GMT+11

It's difficult to pin point what the issue might be, since my younger brother informed me that he upgraded from Windows 7 to ARMA 3 and apparently hasn't had this issue. I'll get him to play some ARMA 3 again later today to see whether or not the crash occurs, since I don't think he's played the game in a while.

I'll also add that I've tried installing ARMA 3 on a different drive and the errors still occur.

Event Timeline

Lermoran edited Steps To Reproduce. (Show Details)Dec 24 2015, 5:02 AM
Lermoran edited Additional Information. (Show Details)
Lermoran set Category to Game Crash.
Lermoran set Reproducibility to Random.
Lermoran set Severity to None.
Lermoran set Resolution to Open.
Lermoran set Legacy ID to 177841229.May 8 2016, 1:22 PM
Adam added a comment.Jan 4 2016, 2:30 PM

Hello, we are sorry you are experiencing issues with our game.
Could you please export your game log files from the launcher?

Steps on how to export logs from ARMA 3 Launcher:

  1. Start ARMA 3 Launcher
  2. Click Options menu
  3. Drop down menu will appear
  4. Select: Prepare Arma Troubleshooting error and save those files
  5. A notification will pop up with the name of the generated file

Please note that the files might take a while to collect.

Attach the generated files to the ticket. If the files are too big please use some free file sharing service.

Lermoran added a comment.Jan 5 2016, 9:53 AM

Hi Adam,

I've attached the files per your request!

Lermoran added a comment.Jan 13 2016, 9:03 AM

I ended up having to reinstall Windows 10 due to some problems I was having. I heard that reinstalling Windows 10 could solve this issue, but I can say that it has not - the game still crashes (as experienced about 40 seconds ago).

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