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Description

I tried to open Arma 3 the launcher would appear for a second then leave and when it left it gave me this notepad message.
At first i thought it was raptr i uninstalled it and its still not working.

Arma 3 Launcher Exception Log

Arma 3 Launcher has encountered an unexpected error described below.
Sorry for the inconvenience.
Please report this on Arma 3 Feedback Tracker (http://feedback.arma3.com). Thanks to you we may fix the issue faster!

System information

Date: 2015-12-02 04:37:36 / 2015-12-02 15:07:36 +10
Current dir: C:\Program Files (x86)\Steam\steamapps\common\Arma 3
AppData dir: C:\Users\I-7 BEASTMASTER\AppData\Local
Command line: "C:\Program Files (x86)\Steam\steamapps\common\Arma 3\arma3launcher.exe"
Version: 1.3.133.560
CLR version: 4.0.30319.34209
OS Version: 6.1.7601.65536 (Microsoft Windows NT 6.1.7601 Service Pack 1)
OS 64 bit: True
Process 64 bit: False
Personal dir: C:\Users\I-7 BEASTMASTER\Documents
Culture: en-AU
UI Culture: en-US
Point of log: Startup parameters handling default flow

Exception

System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {56FDF344-FD6D-11D0-958A-006097C9A090} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).

at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)
at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
at System.Activator.CreateInstance(Type type, Boolean nonPublic)
at System.Activator.CreateInstance(Type type)
at System.Windows.Window.ApplyTaskbarItemInfo()

(shortened)

Details

Legacy ID: 2270713312
Severity: None
Resolution: Open
Reproducibility: Always
Operating System: Windows 7
Category: Launcher

Steps To Reproduce

Trying to start up Arma 3

Event Timeline

Bohemia added a project: Arma 3.May 8 2016, 1:10 PM

aaronsajkunovic edited Steps To Reproduce. (Show Details)Dec 2 2015, 6:04 AM

aaronsajkunovic set Category to Launcher.

aaronsajkunovic set Reproducibility to Always.

aaronsajkunovic set Severity to None.

aaronsajkunovic set Resolution to Open.

aaronsajkunovic set Legacy ID to 2270713312.May 8 2016, 1:10 PM

Bohemia added a subscriber: aaronsajkunovic.Dec 2 2015, 6:04 AM

freexavier added a subscriber: freexavier.May 8 2016, 1:10 PM

Have you tried verifying your Arma 3 files in Steam?

Hello,
this issue is most likely caused by missing system file for one of the components of the operating system or that component is misconfigured on your system.

Please run the Windows System File Check tool to repair corrupted system files: https://support.microsoft.com/en-us/kb/929833

I've just updated my previous post with the link.

and yes i have verified my arma

I finished the scan and didnt find anything wrong with my files

Could you please verify that you have this file on your system, it has to be in the SysWOW64 folder: "C:\Windows\SysWOW64\ExplorerFrame.dll".

yea i have it

Then, do you known anything about Windows registry editor? Would you be able to find the following registry keys and check the value named "(default)" in them?

HKEY_CLASSES_ROOT\CLSID\{56FDF344-FD6D-11d0-958A-006097C9A090}\InProcServer32

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{56FDF344-FD6D-11d0-958A-006097C9A090}\InProcServer32

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{56FDF344-FD6D-11d0-958A-006097C9A090}\InProcServer32

yes i can

May I ask you what are those values then?

C:\Users\I-7 BEASTMASTER\AppData\Roaming\nitionto\terence.dll

%SystemRoot%\system32\explorerframe.dll

is that right?

Hello,
it should be "%SystemRoot%\system32\explorerframe.dll" everywhere, so the first line is wrong, at that is the cause of the issue.

oh and btw arma3 was running fine until i updated the game then this problem appeared

Also I'd suggest you to run the antivirus scan on your PC as it might be infected by a virus.

i just ran a scan and didn't find anything

oh and btw arma3 was running fine until i updated the game then this problem appeared

Before the update Launcher didn't use that particular system component at all.

ok so can i just change it?

Yes, you can.

so they both should look like this? %SystemRoot%\system32\explorerframe.dll

Yes, both of them.

well i just changed them and its still not working

Could you check the registry for any other occurrences of key "{56FDF344-FD6D-11D0-958A-006097C9A090}" to see if there is any other instance of it with a wrong path?

Also, could you please pack and upload the "C:\Windows\SysWOW64\ExplorerFrame.dll" file? I'd like to check that it is the correct file and that it is not corrupted.

i dont know how to do that

but there is no other {56FDF344-FD6D-11D0-958A-006097C9A090}

ok so i found out that its possible to play arma3 i just cant use the launcher to open the game

what happens if i want to install mods? i cant use the launcher

Hello,
we've decided to release a workaround for this issue as part of the 1.54 hotfix so Launcher won't use the corrupted system component and you will be able to use Launcher once again.

can i know when this hot fix is coming out?

Yes, you can. It was released right now :)

thank you very much for this help you gave me by far the best support team i've talked to

BISWizard closed this task as Resolved.May 25 2016, 8:59 AM

BISWizard raised the priority of this task from Wishlist to Normal.

BISWizard updated the task description. (Show Details)

BISWizard set Operating System to Windows 7.