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"Cannot create DX11 device" massage pops up when I try to launch the game.
Assigned, WishlistPublic

Description

Every time when I try to start the game from the launher after a short 'loading sign' an error massage appears with the following massage (and of course the game does not start):
Cannot crete DX11 device:
Adapter (NVIDIA GeForce GTX 860M) Fullscreen
Resolution 1280x1024, format R8G8B8A8_UNORM, refresh 48 Hz
Error DXGI_REEOR_UNSUPPORTED {F27386}

Details

Legacy ID
630421093
Severity
None
Resolution
Open
Reproducibility
Always
Category
Error Message
Steps To Reproduce

My specs:
Lenovo Y50-70 UHD
GC: GeForce 860M 4GB
Driver: 358.5
Processor: Intel I7 4710HQ 2,5GHz
RAM:8GB
OS:Win10Pro
Game version: 1.52.132676
Disp: 3840x2160, 48Hz

Additional Information

What I tried:

  • Update the newest nvidia driver
  • Downgrade to the 358.50 nvidia driver
  • Plug a 1680x1050, 60Hz external monitor
  • reinstall the game

Non of the above attempts gave any solutions.

report file attached

Event Timeline

krsztn edited Steps To Reproduce. (Show Details)Nov 14 2015, 10:03 AM
krsztn edited Additional Information. (Show Details)
krsztn set Category to Error Message.
krsztn set Reproducibility to Always.
krsztn set Severity to None.
krsztn set Resolution to Open.
krsztn set Legacy ID to 630421093.May 8 2016, 1:05 PM
Adam added a comment.Nov 16 2015, 9:08 AM

Try reinstalling / updating your directx. Thank you.

krsztn added a subscriber: krsztn.May 8 2016, 1:05 PM

I changed back to Nvidia Driver 355.98! Now the game works fine.