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Game crashes on startup
Assigned, WishlistPublic

Description

when i push de play button its starts loading and then crashes the crash reports memory can not be read exit code 0xC000041d-status_fatal_user_callback_exception

Details

Legacy ID
4213117440
Severity
None
Resolution
Open
Reproducibility
Always
Category
Game Crash
Steps To Reproduce

it always happens

Event Timeline

Aceicer edited Steps To Reproduce. (Show Details)Sep 28 2015, 10:32 AM
Aceicer set Category to Game Crash.
Aceicer set Reproducibility to Always.
Aceicer set Severity to None.
Aceicer set Resolution to Open.
Aceicer set Legacy ID to 4213117440.May 8 2016, 12:49 PM
Adam added a comment.Sep 29 2015, 9:05 AM

Hello, we are sorry you are experiencing issues with our game.
Could you please export your game log files from the launcher?

Steps on how to export logs from ARMA 3 Launcher:

  1. Start ARMA 3 Launcher
  2. Click the Hamburger menu tab in the launcher (Top right corner. Next to Options (Cog wheel icon) and Minimize Button)
  3. Drop down menu will appear
  4. Select: Prepare Arma Troubleshooting error and save those files
  5. A notification will pop up with the name of the generated file

Please note that the files might take a while to collect.

Attach the generated files to the ticket. If the files are too big please use some free file sharing service.

Also, please check if your page file is enabled and how big the page file is.

How to check your page file:

  1. Go to control panel
  2. Select System
  3. Select Advanced System settings in the left menu
  4. In the new popup window select Advanced and and Click settings under Performance
  5. New window will pop up. Select advanced again and check the Virtual memory tab
  6. The total paging file size for all drives number represents your page file size.

Is your hardware overlocked (CPU,GPU and RAM mainly)

Lastly, we are preparing a special .EXE of the game with extended logging capability so we can identify the problem faster and with more accuracy.
Would you be able to play the game with mentioned .EXE so we can find fix for the issue faster?
This helps us investigating your problem in a big way.

Thank you for your feedback!