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Maniphest T83408

Game freezes and cannot be terminated after randomly losing connection with server.
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Description

The game freezes and is not able to be terminated by task manager etc after losing connection to a server randomly or when the server restarts.

Due to the game not terminating, the game cannot be played until the client machine is restarted due to steam seeing that Arma is still running.

During the random disconnects other players remain connected and can play fine. Networking is fine between the freezing client and physical machine as TeamSpeak hosted on the same physical machine and IP continues to work. {F26757}

Details

Legacy ID
3771209732
Severity
None
Resolution
Fixed
Reproducibility
Sometimes
Category
Game Freezes
Steps To Reproduce

This bug can be triggered by two methods which I know of:

Method A)

  1. Random disconnect for game only
  2. Either connection lost timer runs out or you exit to role assignemtn
  3. Try to click disconnect in role assignment
  4. Frozen game that cannot be terminated by task manager etc.

Method B)

  1. Stop/Restart the server the client is connected to
  2. Either connection lost timer runs out or you exit to role assignemtn
  3. Try to click disconnect in role assignment
  4. Frozen game that cannot be terminated by task manager etc.
Additional Information

No special RPT log output other than the following:

21:36:05 Client: Network message 2b125 (update info 6efb8128) is pending
21:36:06 Client: Network message 2b126 (update info 6efb8768) is pending
21:36:06 Client: Network message 2b126 (update info 6efb8808) is pending
21:36:06 Client: Network message 2b127 (update info 6efb88a8) is pending
21:36:06 Client: Network message 2b128 (update info 6efb8948) is pending
21:36:21 Client: Network message 2b138 (update info 6efb8110) is pending
21:36:21 Client: Network message 2b136 (update info 6efb8128) is pending
21:36:21 Client: Network message 2b136 (update info 6efb8610) is pending
21:36:21 Client: Network message 2b138 (update info 6efb86b0) is pending
21:36:21 Client: Network message 2b139 (update info 6efb8768) is pending
21:36:21 Client: Network message 2b139 (update info 6efb8808) is pending
21:36:21 Client: Network message 2b13a (update info 6efb88a8) is pending
21:36:21 Client: Network message 2b139 (update info 6efb8930) is pending
21:36:21 Client: Network message 2b136 (update info 6efb8948) is pending
21:36:21 Client: Network message 2b138 (update info 6efb89d0) is pending
21:36:21 Client: Network message 2b136 (update info 6efb8b10) is pending
21:36:21 Client: Network message 2b137 (update info 6efb9290) is pending
21:36:21 Client: Network message 2b135 (update info 6efb92a8) is pending
21:36:21 Client: Network message 2b13c (update info 6efb87f0) is pending

No bidmp/mdmp generated - client is just frozen completely.

First occurred on Windows 7 Professional 64 Bit with a 1.48 update and continuing to happen (perhaps more often) after upgrading to Windows 10 Pro.

Memory usage down to 240K after a period of hours after trying to terminate. Access is denied when attempting to terminate the game.

Event Timeline

Jaffa edited Steps To Reproduce. (Show Details)Aug 3 2015, 11:20 PM
Jaffa edited Additional Information. (Show Details)
Jaffa set Category to Game Freezes.
Jaffa set Reproducibility to Sometimes.
Jaffa set Severity to None.
Jaffa set Resolution to Fixed.
Jaffa set Legacy ID to 3771209732.May 8 2016, 12:28 PM
Jaffa edited a custom field.
Bohemia added a subscriber: Jaffa.Aug 3 2015, 11:20 PM
Adam added a comment.Aug 4 2015, 8:17 AM

Is the server using mods or no?

Jaffa added a comment.Aug 4 2015, 9:25 AM

Just a simple @life_server to have some server side scripts. The issues only started recently (After an Arma update I believe) even though that "mod" has remained the same.

That's not really relevant considering the issue is sometimes reproducible for me by simply stopping the server.

Raiyo added a subscriber: Raiyo.May 8 2016, 12:28 PM
Raiyo added a comment.Aug 28 2015, 11:10 PM

also getting this problem, tried everything to close arma while its running after the crashes, from programmes that force shut task to cmd lines such as taskkill /im arma3.exe /f /t which has no luck either. recreated the crash on windows 8.1 and 10, also had the same bug with arma 2 while running mods, but with arma 3 when running vanilla and with different mods.

Adam added a comment.Aug 29 2015, 4:15 PM

Could you please attach your dump files? Thank you.

Adam added a comment.Aug 31 2015, 9:16 AM

The dump files are located here C:\Users\<Name>\AppData\Local\Arma 3\

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

Raiyo added a comment.Sep 4 2015, 3:11 PM

uninstalled and reinstalled arma 3, didnt get the crash for a few days but just had it 10 minutes ago.

http://pastebin.com/raw.php?i=vsaVauaR

this is the rpt, but there is no bidmp or mdmp with a matching name

Jaffa added a comment.Sep 4 2015, 4:17 PM

^^^ My posted bidmp/mdmps are not from this bug. Nothing is logged to RPT regarding this.

Adam added a comment.Sep 14 2015, 10:08 AM

Hello, we are sorry you are experiencing issues with our game.
Could you please export your game log files from the launcher?

Steps on how to export logs from ARMA 3 Launcher:

  1. Start ARMA 3 Launcher
  2. Click the Hamburger menu tab in the launcher (Top right corner. Next to Options (Cog wheel icon) and Minimize Button)
  3. Drop down menu will appear
  4. Select: Prepare Arma Troubleshooting error and save those files
  5. A notification will pop up with the name of the generated file

Please note that the files might take a while to collect.

Attach the generated files to the ticket. If the files are too big please use some free file sharing service.

Also, please check if your page file is enabled and how big the page file is.

How to check your page file:

  1. Go to control panel
  2. Select System
  3. Select Advanced System settings in the left menu
  4. In the new popup window select Advanced and and Click settings under Performance
  5. New window will pop up. Select advanced again and check the Virtual memory tab
  6. The total paging file size for all drives number represents your page file size.

Is your hardware overlocked (CPU,GPU and RAM mainly)

Lastly, we are preparing a special .EXE of the game with extended logging capability so we can identify the problem faster and with more accuracy.
Would you be able to play the game with mentioned .EXE so we can find fix for the issue faster?
This helps us investigating your problem in a big way.

Thank you for your feedback!

Jaffa added a comment.Sep 14 2015, 3:42 PM

See private note below for report.zip

Page file is set to 8GB on my OS SSD and 1-8GB on my games SSD. (http://ss.djurl.co.uk/09-14-eWIIZW-827x209.png)

CPU is "overclocked" to turbo frequency under water cooling.
GPU is factory OCed.
RAM is 4x8GB at the factory XMP speed of 1866Mhz. (Note: This issue also happened when running 2x8GB 1333Mhz RAM)

I would be able to play with a special .exe

Adam added a comment.Sep 16 2015, 9:33 AM

Will be fixed on devbuild tomorrow :)

Raiyo added a comment.Oct 2 2015, 4:26 PM

adam you actual hero. massive props to all of you guys at bohemia for listening to your fans :D

Raiyo added a comment.Oct 3 2015, 3:51 AM

hate to break this to you guys, but the problem is still there, just had it now on a king of the hill server.

BananaLumps added a comment.Nov 5 2015, 5:24 AM

This is still happening to me on king of the hill server. I cant use dev build as no servers allow me to join using dev build.

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