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Maniphest T82722

Battleye causes crashes -> Blocked loading of file 'C:\Windows\SysWOW64\sgfxu32.dll'
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Description

Everything was fine until I downloaded 1.46 and then this:

1st Error message:
[Cannot create DX11 device: Adapter (AMD Radeon R9 200 Series) Fullscreen Resolution 1920x1080, format R8G8B8A8_UNORM, refresh 60 Hz
Error DXGI_ERROR_UNSUPPORTED]

2nd Error message:
[Arma 3 has quit in unusual manner.Info:
Exit code: 0x00000001/1
Reason: unknown
Time running: ~ 00:04:01.4 seconds]

ARMA 3 Launcher, Battleye status bar:
6/9/2015 10:27:29 AM - Blocked loading of file 'C:\Windows\SysWOW64\sgfxu32.dll'

Everything was fine, played ARMA3 multiplayer on 6/8/2015, until I downloaded and installed ARMA 3 ver 1.46, now it crashes every time due to Battleye blocking the file. If I disable Battleye then I am able to start ARMA 3 but cannot play on Battleye enabled servers

Went on Battleye FAQ site and tried everything suggested but to no avail. Contacted BE support, awaiting reply

Details

Legacy ID
1145320544
Severity
None
Resolution
Not A Bug
Reproducibility
Always
Category
Game Crash
Steps To Reproduce

Launch ARMA3 via the ARMA3 Launcher with Battleye enabled

Event Timeline

OscarZulu68 edited Steps To Reproduce. (Show Details)Jun 9 2015, 3:48 AM
OscarZulu68 set Category to Game Crash.
OscarZulu68 set Reproducibility to Always.
OscarZulu68 set Severity to None.
OscarZulu68 set Resolution to Not A Bug.
OscarZulu68 set Legacy ID to 1145320544.May 8 2016, 12:11 PM
Adam added a comment.Jun 9 2015, 8:04 AM

Hello, this is most probably caused by SMSC Graphics Adapter WDDM Software. Could you by any chance try to uninstall / disable it if possible and try again?

Thank you very much!

OscarZulu68 added a comment.Jun 9 2015, 8:55 AM

Hi Adam,

Was not sure what this SMSC software was but figured it out! It's used by the PLAYS.TV app, in my case, which forms part of the AMD Gaming Evolved app! I turned it off and can now launch ARMA3 MP with BE on. I hope BI warned their loyal customers that they were going to block streaming/ delayed video capture? In my case I was using a highlights-feature that buffers the last 30secs played so that u can record it if need be.

Thanx heaps! Managed to avoid withdrawal symptoms! Just... ;)

OscarZulu68 added a comment.Jun 9 2015, 9:03 AM

Tested FRAPS - they let it thru but imo has a greater hit on performance than the PLAYS.TV highlight capture feature? Possibly because it cannot be differentiated from the overall streaming capabilities built into the PLAYS.TV app?

OscarZulu68 added a comment.Jun 9 2015, 9:08 AM

IGNORE ALL ABOVE!!!! Got an email from Battleye. They fixed it! I tried it out with PLAYS.TV highlight feature on and it works now. So, it was a BE problem.

Thanx

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