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game cashers on windows 8.1 64bits
Assigned, WishlistPublic

Description

since i installed windows 8.1 64bits the game have been crashing constantly thought previously on windows 7 64bits it have been working fine {F26295} {F26296} {F26297} {F26298}

Details

Legacy ID
1979089548
Severity
None
Resolution
No Bug
Reproducibility
Always
Category
General

Event Timeline

seif113 set Category to General.May 19 2015, 11:29 AM
seif113 set Reproducibility to Always.
seif113 set Severity to None.
seif113 set Resolution to No Bug.
seif113 set Legacy ID to 1979089548.May 8 2016, 12:06 PM
seif113 edited a custom field.
Adam added a comment.May 19 2015, 11:32 AM

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder to analyze your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package, please?
Archive smaller than 5000 KB can be attached directly to the ticket. For bigger archives, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name). Please try to provide as many crashdumps as possible, it helps us investigating the problem in a big way.

Thank you.

http://feedback.arma3.com/how-to-user.html

Adam added a comment.May 19 2015, 1:45 PM

Try disabling any mods and verify integrity of your game cache. Could you also please attach a dxdiag file? Thank you

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
http://www.matrixgames.com/forums/tm.asp?m=1597548

If after all of that the game continues to crash please attach the new dump files.

still crashing i have added the new dump file

Adam added a comment.May 19 2015, 3:23 PM

I'm sorry but your PC does not meet our minimum system requirements (your GPU is Intel HD 3000 and minimum is Intel HD 4000) and as such we unfortunately cannot do anything about your situation.

You can view the recommended specs here: http://arma3.com/buy at the bottom of the page.

Sorry for the inconvenience, have a nice day.

no actually i have dual graphics one intel 3000 and amd 6770m 2gb ddr5 and i am absoloutly sure that the game use the amd card and like i've mensioned before ihave played it on windows 7 in high settings with 30 to 50 frames per second

Adam added a comment.May 19 2015, 3:36 PM

Your DxDiag only put out the Intel HD Card for some reason. Could you please check if your AMD Card is properly plugged in and with newest drivers? Thank you!

indeed the dxdiag do that and also the amd card is properly plugged in and with the latest driver

Adam added a comment.May 19 2015, 3:38 PM

Also make sure you are not running any mods. Your last .rpt shows you have @AddonsXxX running. Please disable it and attach the new dump files once it crashes.

i have disabled the @addonsxxx

i have also uploaded the dump file

Adam added a comment.May 20 2015, 9:54 AM

We need the .rpt, .bidmp, .mdmp. You have only attached .rpt those two files are only generated when the game crashes and are located: C:\Users\<Name>\AppData\Local\Arma 3\

i have uploaded the new dump files

i'm not a member at that site and i can't create an account for some reason and what exactly does that site have to do with my problem which by the i have fixed still a small other problem presents it selfe which is that when ever i'm in the game and i try to acces the inventory or the map or any thing menu related the game stutters for a bit which is very annoying

Adam added a comment.May 22 2015, 3:00 PM

Disregard that link please, mistake on my part. The issue is being looked into by our team. Thank you for your patience.

any news????