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Game crash
Closed, ResolvedPublic

Description

Game crashes every time I play.

It sometimes lets me alt,ctrl,del or alt tab to desktop and Sometimes my entire system freezes and I have to hit reset.

I can get somewhere between 10-30 minutes of gameplay before it crashes.

Happens on muliplayer and single.

It even happens if I'm afk and theres no action in game and I'm standing still.

{F23775}

Details

Legacy ID
2291973973
Severity
None
Resolution
Fixed
Reproducibility
Always
Category
Game Crash
Additional Information

Rar file with DxDiag and arma3 folder.: https://www.dropbox.com/s/hw60btw2n4llj57/Arma.rar

Event Timeline

mr_strider edited Additional Information. (Show Details)
mr_strider set Category to Game Crash.
mr_strider set Reproducibility to Always.
mr_strider set Severity to None.
mr_strider set Resolution to Fixed.
mr_strider set Legacy ID to 2291973973.May 7 2016, 6:29 PM
mr_strider edited a custom field.

Hello,
Thank you for reporting the issue.
We need crash dump files from this folder for solve your problem.
C:\Users\<Name>\AppData\Local\Arma 3\
Can you upload somewhere in winrar package please?
When package will be smaller than 5000k, you can attach it here. When package is bigger, please use some free sharing service and post link here.

How to find correct crashdump file:
Try to make the crash happen
Look into crashdump folder
Upload crashdump with latest date in name (crashdump is rpt + bidmp + mdmp file with same name)

Thank you.

http://feedback.arma3.com/how-to-user.html

I uploaded everything I could in the file above but heres the latest crash dump. Which is smaller file size.
https://www.dropbox.com/s/o010vtn52xgfaxc/Crash%20dump.rar

Hello,

thank you for the response. However, we cannot determine what exactly caused your game to crash. It is necessary you tried to run your Arma without any mods. If the crashes still happen then, please send another crashdumps.

Please let us know, thank you.

Hello,

it looks like the crash dumps were not created (we need rpt + bidmp + mdmp file). It could be that your game actually did not crash or it crashed and was killed off (via task manager) too quickly for crashdumps to create.

Next time it freezes, please try to wait a minute or two so the dumps have time to create. If there are no crashdumps after then, we'll try to find another solution.

Thank you.

I'll try to gather some more dump files next time I play.

Also, according to a friend of mine.. whenever we play together and my game crashes a message comes up on his side saying: "Player x kicked off, Steam ticket check failed: (null)"

Not sure if this relates. but hope this helps solve the problem.

K well it crashed again and did not deliver the bidmp + mdmp files as you requested. only the rpt files.

whenever the game crashes my whole system freezes and I have to hit the reset button.

Dont know what else to do..

https://www.dropbox.com/s/uj53rj20mvf0j32/arma3_2014-05-01_17-17-52.rpt

Hi, it seems i have same problem here. I have attached a rpt file of my last crash. Hope it wil help and allow us to play ARMAIII correctly.

If u experience the same problem, vote UP the thread, thx.

Iceman added a comment.May 2 2014, 9:07 AM

@mr_strider, you have active mod PUBattleRoyale, could you please try to deactivate it?

I could deactivate it yes.

This problem however has been happening since way before I got battle royale.

Hello,

thank you for the patience. However, we cannot do much without the crashdumps (crashdump is rpt + bidmp + mdmp file with same name) with current version 1.18.

Would it be possible to try few times to make the crash happen and then upload them here?

Thank you very much.

Had a crash today with crashdump. Not sure, it s related to same cause (the system didnt crash). The game just frezed and i ctrl alt supprim to desktop.

See attached file.

Iceman added a comment.May 6 2014, 2:34 PM

Hello,

our programmers have analysed the crashdumps but were unable to find any valuable data. Would it be possible to upload at least 3 another crashdumps (3x rpt + bidmp + mdmp file with same name)?

Thank you very much!

here is latest crash

also note my video card is running at around 71 degrees Celsius.

https://www.dropbox.com/sh/xu1jj77ectt5chp/AADEvQnsGAEDlzMujg5iwsBha

Hello,
would it be possible to upload more dumps? (as many as you can)
We cannot do much with just two files and it your game crashes every time, it should not be much of a problem.
Thank you very much.

Hello,
are these crashes happening on current 1.20 Stable version?

Closing in two days.

Closing. If the problem appears again, please create another ticket.
Thank you.