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Game Crash resulting in no video signal; no sound; PC unresponsive reboot necessary
Closed, ResolvedPublic

Description

Game crahes frequently, often after only a few minutes of gameplay.
The crash results in no audio + video signal.
Recovery is not possible (tried switching off + on the Monitor, Win-tabbing, CTRL-ALT-DELETE)
Happens in full screen mode as well as in windowed mode
Tried to change resolution wihtout effect.
Reboot necessary. {F22697}

Details

Legacy ID
3345429179
Severity
None
Resolution
Open
Reproducibility
Random
Category
Game Crash
Steps To Reproduce

hard to reproduce, no specific trigger for the crash could be determined.
However, only happened during gameplay, not in main menu.

Additional Information

see crash dumps and DXDiag infos

Event Timeline

SyncMaster edited Additional Information. (Show Details)
SyncMaster set Category to Game Crash.
SyncMaster set Reproducibility to Random.
SyncMaster set Severity to None.
SyncMaster set Resolution to Open.
SyncMaster set Legacy ID to 3345429179.May 7 2016, 5:20 PM

Did you try some other DX11 games or benchmarks? Do you have hw overclock? It sounds like hw issue.

Hi Astaroth,

thank you for your feedback.
Now i tried the "Unigine Heaven Benchmark 4.0".
Worked fine with standard settings
(DX11, high Quality, no Tesselation, 2 x Anti-Alias, 1920x1080, FullScreen mode)

{{{
Unigine Heaven Benchmark 4.0
FPS: 24.2
Score: 610
Min FPS:14.5
Max FPS:42.6
System Platform: Windows 7 (build 7601, Service Pack 1) 64bit
CPU model:AMD Phenom(tm) II X4 955 Processor (3214MHz) x4
GPU model:ATI Radeon HD 4800 Series 8.970.100.7000 (1024MB) x1
Settings Render: Direct3D11
Mode: 1920x1080 2xAA fullscreen
Preset Custom Quality High
Tessellation: Disabled
}}}

With ULTRA settings, I experienced a similar crash at theend of the benchmark
test.

> I looked up the Specs of my GPU (ATI Radeon HD 4800 Series 8.970.100.7000 (1024MB) x1). It seems, it supports only up to DirectX 10.1.

According to the Arma3 System Requirements, this should be sufficient.

What would you suggest? Should I disable some features, and if, so, which?

Thanks in Advance!

Sync

Could you attach your arma3.cfg please? This file you can find here: c:\Users\**\Documents\Arma 3\
Thank you.

sorry, I have a funny Problem -> can't find a way to attach the file to the ticket :/

So, here is the content of the config file, pasted into this note. i am actually using Settings as suggested by Arma3 (Autodetect).

steamLanguage="German";
language="German";
forcedAdapterId=-1;
detectedAdapterId=0;
detectedAdapterVendorId=4098;
detectedAdapterDeviceId=37984;
detectedAdapterSubSysId=-518711477;
detectedAdapterRevision=0;
detectedAdapterBenchmark=124;
displayMode=0;
winX=96;
winY=35;
winWidth=1776;
winHeight=1000;
winDefWidth=1024;
winDefHeight=768;
fullScreenWidth=1920;
fullScreenHeight=1080;
refresh=60;
renderWidth=1920;
renderHeight=1080;
multiSampleCount=4;
multiSampleQuality=0;
particlesQuality=1;
GPU_MaxFramesAhead=1000;
GPU_DetectedFramesAhead=0;
HDRPrecision=16;
vsync=1;
AToC=15;
cloudsQuality=2;
pipQuality=3;
dynamicLightsQuality=2;
PPAA=1;
ppSSAO=1;
ppCaustics=1;
tripleBuffering=0;
serverLongitude=11.5833;
serverLatitude=48.150002;
ppBloom=1;
ppRotBlur=1;
ppRadialBlur=1;
ppDOF=1;

It's ok, this is enough too.:) For future reports: Under relationship section is upload file section. You choose file, which you want upload and then click on upload file button.

You can try find optimal settings through overall graphic setting. Start with standart overall settings for example and then play, if you will not have this issue, try high overall graphic setting. When you will find overall graphic settings, which causes this issue, so try set lower setting in this overall graphic settings. Start with AA & AP settings and here set lower values. Better is try after change one or two graphic settings, than change all to lower and then try. It can causes this issue only one type of this settings or combination of settings.

Same problem here. Had it since alpha. Only works on my laptop. I have read and tested all kinds of things suggested here and other forums. Nothing helps. But my main concern now is that BIS dosn`t seem to take the problem serious... All posts on this problem are either closed or has a status of "needs more info".
What would be nice was if you maybe could give us, the community some info on what you are doing to fix the problem?

MadDogX added a subscriber: MadDogX.May 7 2016, 5:20 PM

Mass closing ancient tickets with no activity this year; assume fixed or too trivial etc.

If this issue is still relevant in current dev build, please create a new ticket referencing this one and request for it to be re-opened.