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When launching the game via steam, the game immediately stops working.
Closed, ResolvedPublic

Description

I bought the game yesterday and still haven't been able to play it, because every time I try to play it I get the same exact error message.

I get the option to play in full screen or window mode, after I select one and press ok, preparing to launch Arma 3 Alpha pops up for a split second before "Arma 3 Alpha has stopped working" pops up. No white screen or black screen. {F18761} {F18762} {F18763}

Details

Legacy ID
3693670109
Severity
Crash
Resolution
Suspended
Reproducibility
Always
Category
Game Crash

Event Timeline

LemonPie edited Steps To Reproduce. (Show Details)Apr 9 2013, 4:18 PM
LemonPie edited Additional Information. (Show Details)
LemonPie set Category to Game Crash.
LemonPie set Reproducibility to Always.
LemonPie set Severity to Crash.
LemonPie set Resolution to Suspended.
LemonPie set Legacy ID to 3693670109.May 7 2016, 1:32 PM

We need dxdiag and files from this folder for solve your problem. C:\Users\<Name>\AppData\Local\Arma 3 Alpha\

Can you upload somewhere in winrar package please?
When package will be smaller than 2,097k, so you can attach here. Thank you.

http://feedback.arma3.com/how-to-user.html.html

Please try use -nobenchmark command line option.
Right click on Arma III in your Steam Library>Properties>Set launch options

Can you try kill all unnecessary applications before start Arma 3?
Very often is problem with Zone Alarm or other antivirus software..

For some reason I don't have an Arma 3 Alpha folder in AppData\Local
I tried -nobenchmark, still doesn't work
I tried turning AVG off, still doesn't work.

They can be two reasons for this.

  1. Game crashes before creating this folder
  2. You don't have enable displaying of system and hidden folders

Please try install latest graphic and sound drivers. Usage of driver cleaner before installing new drivers will make sure you have no corrupted drivers left on computer.

Can you try dev version of Arma III?
When you want try, so you can activate dev version in Steam.
Right click on Arma III in your Steam Library>Properties>Betas>development build
This version may not stable and it can contain more bugs, than normal Arma 3 Alpha version.

Can you upload your Dxdiag file?

Uploaded dxdiag, now going to check for graphic and sound drivers.

You uploaded dxdiag.exe, but I need dxdiag .txt file.

    • Windows 7 / Vista --
  1. Click Start and type Dxdiag in the search.
  2. Click on dxdiag.exe.
  3. Click on Save All Information and save it to your desktop or where ever you like.
  4. Locate dxdiag.txt on your desktop or where ever you saved it

Uploaded the .txt file.

Can you please update you DirectX drivers and graphic drivers?

Usage of driver cleaner before installing new drivers will make sure you have no corrupted drivers left on computer.

Tried that, nothing changed and DirectX tells me it's up to date.

Can you try in actual version of Arma 3? New update was today 0.54.103957.

MadDogX added a subscriber: MadDogX.May 7 2016, 1:32 PM

Closing due to lack of information / no response in a long time.

If this issue is still reproducable for you, please create a new ticket and make sure to include all necessary info / files.