Attempt to start a game. In either Full Screen or Windowed modes the game can't even initialize the DX11 device. {F18367} {F18368}
Description
Details
- Legacy ID
- 3407077320
- Severity
- Block
- Resolution
- Suspended
- Reproducibility
- Always
- Category
- Menu UI
Start the game.
Event Timeline
I see from your dxDiag that you have 8CPUs so i assume you are using the Hyper Threading on your i7.
Try disabling it via BIOS and try again, see if that's the cause (i have it disabled because it mainly causes problems with mostly every game)
EDIT: Found the cause!
"Card name: Intel(R) HD Graphics 3000"
"DDI Version: 10.1"
You're using an integrated vga chipset that doesn't support DX11, but only 10.1
- Hyperthreading has been enabled from the very beginning. No other game experiences any problems.
- No I don't. Please read the attached log files:
ErrorMessage: Cannot create DX11 device:
Adapter (NVIDIA GeForce GT 555M ) Windowed Resolution 1024x768, format R8G8B8A8_UNORM, refresh 0 Hz Error E_FAIL
This is a laptop with NVidia Optimus technology. GeForce GT 555M is used for this game.
I did read dxdiag, rpt file and dump file that you did attach already.
The dxdiag is showing your vga as Intel HD Graphics 3000 (which i believe is the motherboard chipset ?) while rpt file shows the nVidia GT555M as you pointed out.
Sounds like a driver issue ?
Both dxdiag and rpt (or whatever else game log file) shoudl be coherent each other
With NVidia Optimus the integrated device in EVERY game I've encountered will always appear as the only display device. I just configured Optimus to user NVidia for DxDiag, and it still shows Integrated in the list.
This is normal behavior as far as I have observed.
Issue closed as obsolete. If you encounter this problem again, please create another ticket. Thank you.