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Cannot create DX11 device
Closed, ResolvedPublic

Description

Attempt to start a game. In either Full Screen or Windowed modes the game can't even initialize the DX11 device. {F18367} {F18368}

Details

Legacy ID
3407077320
Severity
Block
Resolution
Suspended
Reproducibility
Always
Category
Menu UI
Steps To Reproduce

Start the game.

Event Timeline

arcivanov edited Additional Information. (Show Details)
arcivanov set Category to Menu UI.
arcivanov set Reproducibility to Always.
arcivanov set Severity to Block.
arcivanov set Resolution to Suspended.
arcivanov set Legacy ID to 3407077320.May 7 2016, 1:03 PM

Same issue persists in version 0.52.103507

Check game files integrity via STEAM and/or reinstall/repair DirectX

Steam check: ok
DxDiag: latest updates, nothing to repair

I see from your dxDiag that you have 8CPUs so i assume you are using the Hyper Threading on your i7.

Try disabling it via BIOS and try again, see if that's the cause (i have it disabled because it mainly causes problems with mostly every game)

EDIT: Found the cause!

"Card name: Intel(R) HD Graphics 3000"
"DDI Version: 10.1"

You're using an integrated vga chipset that doesn't support DX11, but only 10.1

  1. Hyperthreading has been enabled from the very beginning. No other game experiences any problems.
  1. No I don't. Please read the attached log files:

ErrorMessage: Cannot create DX11 device:

  Adapter (NVIDIA GeForce GT 555M    ) Windowed
  Resolution 1024x768, format R8G8B8A8_UNORM, refresh 0 Hz
  Error E_FAIL

This is a laptop with NVidia Optimus technology. GeForce GT 555M is used for this game.

I did read dxdiag, rpt file and dump file that you did attach already.

The dxdiag is showing your vga as Intel HD Graphics 3000 (which i believe is the motherboard chipset ?) while rpt file shows the nVidia GT555M as you pointed out.

Sounds like a driver issue ?
Both dxdiag and rpt (or whatever else game log file) shoudl be coherent each other

With NVidia Optimus the integrated device in EVERY game I've encountered will always appear as the only display device. I just configured Optimus to user NVidia for DxDiag, and it still shows Integrated in the list.

This is normal behavior as far as I have observed.

Fank added a subscriber: Fank.May 7 2016, 1:03 PM
Fank added a comment.May 14 2014, 12:15 AM

Issue closed as obsolete. If you encounter this problem again, please create another ticket. Thank you.