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Hard crash, must hard reboot when loading into a multiplayer match
Closed, ResolvedPublic

Description

I can join a server, select a team, and click OK. But as soon as the map starts to load in, I get a hard crash, with a white screen or whit bars, that I must hit the reset button on my PC to recover from.

Details

Legacy ID
2197867602
Severity
Crash
Resolution
Fixed
Reproducibility
Always
Category
Game Crash
Steps To Reproduce

I can join a server, select a team, and click OK. But as soon as the map starts to load in, I get a hard crash, with a white screen or whit bars, that I must hit the reset button on my PC to recover from.

Additional Information

i7 3930k
32 gigs of DDR3 2133 (PC3 17000) RAM
ASUS Rampage Extreme IV mobo
ASUS HD7970 DirectCU II TOP stock at 1GHz
Crucial M4 256 gig SSD
Corsair HX850 power supply
Corsair H100i closed-loop CPU water cooler
X-Fi Titanium Fatal1ty Champion sound card

No overclocking, latest drivers for everything.

Event Timeline

TonyRockyHorror edited Additional Information. (Show Details)
TonyRockyHorror set Category to Game Crash.
TonyRockyHorror set Reproducibility to Always.
TonyRockyHorror set Severity to Crash.
TonyRockyHorror set Resolution to Fixed.
TonyRockyHorror set Legacy ID to 2197867602.May 7 2016, 10:48 AM

We need dxdiag and files from this folder for solve your problem. C:\Users\<Name>\AppData\Local\Arma 3 Alpha\

Can you upload somewhere in winrar package please?
When package will be smaller than 5,000k, so you can attach here. Thank you.

http://feedback.arma3.com/how-to-user.html.html

I will send what I can when I get home from work.

Just got a crash before the game even opened:

Problem signature:

Problem Event Name:	APPCRASH
Application Name:	arma3.exe
Application Version:	0.5.102.571
Application Timestamp:	512deb6a
Fault Module Name:	ntdll.dll
Fault Module Version:	6.2.9200.16420
Fault Module Timestamp:	505aaa82
Exception Code:	c0000005
Exception Offset:	00061b06
OS Version:	6.2.9200.2.0.0.256.48
Locale ID:	1033
Additional Information 1:	5861
Additional Information 2:	5861822e1919d7c014bbb064c64908b2
Additional Information 3:	f3d5
Additional Information 4:	f3d5be0cad2787556264647dc02181c3

This time, the game crashed after hitting the OK button in a multiplayer lobby:

Problem signature:

  Problem Event Name:	APPCRASH
  Application Name:	arma3.exe
  Application Version:	0.5.102.571
  Application Timestamp:	512deb6a
  Fault Module Name:	arma3.exe
  Fault Module Version:	0.5.102.571
  Fault Module Timestamp:	512deb6a
  Exception Code:	c0000005
  Exception Offset:	00821fc2
  OS Version:	6.2.9200.2.0.0.256.48
  Locale ID:	1033
  Additional Information 1:	5861
  Additional Information 2:	5861822e1919d7c014bbb064c64908b2
  Additional Information 3:	f3d5
  Additional Information 4:	f3d5be0cad2787556264647dc02181c3

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=190175

If the online privacy statement is not available, please read our privacy statement offline:

  C:\WINDOWS\system32\en-US\erofflps.txt

http://dl.dropbox.com/u/22631/Arma3Alpha2.rar

Danny added a subscriber: Danny.May 7 2016, 10:48 AM
Danny added a comment.Mar 6 2013, 10:32 PM

I'm getting the same crash also.
I hope someone finds a solution on how to solve this soon.

And another one when trying to load the Infantry showcase. I got to the map/mission briefing screen then hard crash requiring hard reboot.

http://dl.dropbox.com/u/22631/Arma3Alpha3.rar

I give up. I'm spent 5 or 6 hours trying to get into both single and multiplayer missions, with no success at all. And that sucks a lot because I got up way early on a work day to buy the supporter edition. I want to love this game, but I'm not going to waste my time until there's some stability to it.

One more thing...I'm pretty sure the problem is directly related to switching between the 3d renderer and the 2-renderer that drives the map editor. I almost always get the crash when switching between the two.

Hey guys, if this helps I'd like to add that using very similar hardware I'm getting very similar results. I'm able to launch in to some of the single play scenarios for short periods of time. Multiplayer may last a few minutes. But opening the editor is an instant crash. I'm using three monitors and I get blank or garbage on all three.

My Hardware contains:
i7 3930k
ASUS Rampage Extreme IV mobo
ASUS HD7970 DirectCU II TOP stock at 1GHz

I've been able to format my computer five times since the launch of the alpha and not once has it helped. Also, I was able to steal someones GTX670 and the game played fine. I also was able to put my 7970 in to there machine and the game played fine.

Had this to. GPU was overheating and Drivers where out of date.

Closed, > 1 year without activity.