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Maniphest T192851

Endless crashes
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Description

Please provide the following when creating the Ticket:

Game Version number: 1.4.0.45
Modded?: (Yes/No) Yes and no, vanilla or moded, it doesnt matter.
If modded, please list the mods:

Issue Description: These belongs to yesterday evening;
Exception: Access violation. Illegal write by 0x1 at 0x1
Exception: Access violation. Illegal read by 0x7ffdc8c815b2 at 0xe588
Exception: Access violation. Illegal write by 0x7ffef82d2b3a at 0x3
Exception: Access violation. Illegal read by 0x7ffee42f3e64 at 0x90
Exception: Access violation. Illegal write by 0x7ffef82d2b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffed5192b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffed5192b3a at 0x3
Exception: Access violation. Illegal read by 0x7fff7e3f1582 at 0x1fdeb9
Exception: Access violation. Illegal write by 0x7ffe0b502b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffe0b502b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffe0b502b3a at 0x3
Exception: Access violation. Illegal read by 0x7ff63600e9f1 at 0xffffffffffffffff
Exception: Access violation. Illegal write by 0x1 at 0x1
Exception: Access violation. Illegal read by 0x7ff71fcdc557 at 0xffffffffffffffff
Exception: Application hangs!
Exception: Access violation. Illegal write by 0x7ff603514509 at 0x1
Exception: Access violation. Illegal read by 0x7ff9d3991582 at 0x2036201
Exception: Access violation. Illegal write by 0x1 at 0x1

Details

Severity
Crash
Resolution
Open
Reproducibility
Always
Operating System
Windows 11 x64
Operating System Version
10.0.26100
Category
General
Steps To Reproduce

Please include reproduction steps here!!!!

Additional Information

Well, i've been trying to "play" your game for 3 weeks. If i manage to play for 1 hour a day, its a success for me. It says i have 200+ hours play time, well its queue waiting time because of crashes. Each crash costs me 25-50 mins queue time. Anyway so far what we ve done;

Hello,
please unsubscribe from all mods on Steam Workshop and try clean reinstallation
of Arma Reforger:

  1. Uninstall the game.
  2. Download and install CCleaner (https://www.piriform.com/ccleaner) and scan/fix your registry.
  3. Make a backup of the Arma Reforger folder in Documents.
  4. Delete both Arma Reforger folders in Documents and Steam:

    \Users\*YOUR USERNAME*\Documents\My Games\ArmaReforger

    \Program Files (x86)\Steam\SteamApps\common\ArmaReforger
  5. Reboot your PC.
  6. Run Steam as Admin and download the game.
  7. Try to run Arma Reforger (without mods).

Best regards,

Dominic
Bohemia Interactive

Hello,

these might seem obvious, but please make sure that:

  1. You have software firewall turned off or have correctly set up an exception for both Steam and the game.
  2. You run Steam as Administrator:
  3. Exit Steam.
  4. Right-click on Steam icon.
  5. Left-click on "Run As Administrator".
  6. If the problem persists, reboot your computer and try the procedure again.

    If none of this helps, please send us the following:

    The dxdiag report of your computer for checking (no sensitive personal information will be collected):
  7. Press WinKey + R.
  8. Type 'dxdiag' (without the quotes).
  9. Press Enter.
  10. In dxdiag window, click on 'Save All Information' button.
  11. Send me the resulting file as email attachment.

    The msinfo report of your computer for checking (no sensitive personal information will be collected):
  12. Press WinKey + R.
  13. Type 'msinfo32' (without the quotes).
  14. Press Enter.
  15. In MSINFO window, click on 'File' in the upper menu.
  16. Click on 'Save' button.
  17. Send me the resulting file as email attachment.

    Best Regards,

    Jiri Bohemia Interactive

    Hello,

    please navigate to the following folder:

    C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\vcredist

    and install (right click and select "Run as administrator") both "vcredist_x64" and "vcredist_x86" from all folders. Then please open the following folder:

    C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX\Jun2010

    and install (right click and select "Run as administrator") "DXSETUP.exe".

    The last thing you have to do is to open the following folder:

    C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DotNet\4.5.2

    and install (right click and select "Run as administrator") "NDP452-KB2901907-x86-x64-AllOS-ENU.exe".

    Thank you.

Best Regards,

Jiri
Bohemia Interactive

Hello,

please download and install the following free program:

https://www.malwarebytes.org/

and do a full scan of your PC and remove any threats.

Best Regards,

Jiri
Bohemia Interactive

Hello,

please disable steam overlay and disable or exit any other overlay programs you
might have running (Nvidia, Discord, TS, etc.) and try running the game again.

Thank you.

Best Regards,

Jiri
Bohemia Interactive

Hello,

please try to perform a clean boot of Windows, verify the integrity of the
game, and then start the game:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Let me know if the issue persists.

Best regards,

Dominic
Bohemia Interactive

Hello,

please submit your issue here:

https://feedback.bistudio.com/

Developers will have to review it. Thank you.

Best regards,

Dominic
Bohemia Interactive

So here we are, i also checked my rams, cpu, gpu and ssd, stress tested all. I even deleted my all other games such as battlefields that have punkbuster and maybe somehow it may effect your game. I also deleted msi center, afterburner, riva tuner, discord, nvidia app and all other overlay softwares. Drivers all updated.

msinfo(1).nfo8 MBDownload

DxDiag.txt108 KBDownload

logs.rar2 MBDownload

Its a lovely game, i'd like to play it.

Event Timeline

Crasher created this task.Tue, Jun 24, 4:26 PM
Crasher changed Reproducibility from N/A to Always.Wed, Jun 25, 2:00 PM
Geez changed the task status from New to Reviewed.Wed, Jun 25, 3:09 PM
Geez added a subscriber: Geez.

Hello.
Unfortunately there is not much else we can suggest. The issue does not appear to be with game code or the engine.
The last thing you could try to do is disable your antivirus software though we believe it will probably not make a difference.
Regards,
Geez

Geez added a comment.Wed, Jun 25, 3:18 PM
This comment was removed by Geez.
Geez added a comment.Wed, Jun 25, 3:25 PM

Also, do you have overclocked CPU by any chance? If so, we would suggest to reset it to default as well.
Regards,
Geez

Crasher added a comment.EditedWed, Jun 25, 3:51 PM

Hello.
Unfortunately there is not much else we can suggest. The issue does not appear to be with game code or the engine.
The last thing you could try to do is disable your antivirus software though we believe it will probably not make a difference.
Regards,
Geez

It has to be with game code or the engine, i completely cleared my pc, there is nothing left, only microsoft software but i presume battleeye is catching something from original microsoft files or services, do these error codes mean nothing? Also i already disabled all security softwares.

Exception: Access violation. Illegal write by 0x1 at 0x1
Exception: Access violation. Illegal read by 0x7ffdc8c815b2 at 0xe588
Exception: Access violation. Illegal write by 0x7ffef82d2b3a at 0x3
Exception: Access violation. Illegal read by 0x7ffee42f3e64 at 0x90
Exception: Access violation. Illegal write by 0x7ffef82d2b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffed5192b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffed5192b3a at 0x3
Exception: Access violation. Illegal read by 0x7fff7e3f1582 at 0x1fdeb9
Exception: Access violation. Illegal write by 0x7ffe0b502b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffe0b502b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffe0b502b3a at 0x3
Exception: Access violation. Illegal read by 0x7ff63600e9f1 at 0xffffffffffffffff
Exception: Access violation. Illegal write by 0x1 at 0x1
Exception: Access violation. Illegal read by 0x7ff71fcdc557 at 0xffffffffffffffff
Exception: Application hangs!
Exception: Access violation. Illegal write by 0x7ff603514509 at 0x1
Exception: Access violation. Illegal read by 0x7ff9d3991582 at 0x2036201
Exception: Access violation. Illegal write by 0x1 at 0x1

It has to be pointing out something, right ? Just tell me and i check it.

Also, do you have overclocked CPU by any chance? If so, we would suggest to reset it to default as well.
Regards,
Geez

I did have, but also i already turned back to default.
Right now my pc is virgin as it gets but battleeye sees some violation

Geez added a comment.Wed, Jun 25, 3:55 PM

What violation does battleye see? can you send a screenshot?

Crasher added a comment.Wed, Jun 25, 5:54 PM

Ohh sorry i thought these were battleeye errors

Exception: Access violation. Illegal write by 0x1 at 0x1
Exception: Access violation. Illegal read by 0x7ffdc8c815b2 at 0xe588
Exception: Access violation. Illegal write by 0x7ffef82d2b3a at 0x3
Exception: Access violation. Illegal read by 0x7ffee42f3e64 at 0x90
Exception: Access violation. Illegal write by 0x7ffef82d2b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffed5192b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffed5192b3a at 0x3
Exception: Access violation. Illegal read by 0x7fff7e3f1582 at 0x1fdeb9
Exception: Access violation. Illegal write by 0x7ffe0b502b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffe0b502b3a at 0x3
Exception: Access violation. Illegal write by 0x7ffe0b502b3a at 0x3
Exception: Access violation. Illegal read by 0x7ff63600e9f1 at 0xffffffffffffffff
Exception: Access violation. Illegal write by 0x1 at 0x1
Exception: Access violation. Illegal read by 0x7ff71fcdc557 at 0xffffffffffffffff
Exception: Application hangs!
Exception: Access violation. Illegal write by 0x7ff603514509 at 0x1
Exception: Access violation. Illegal read by 0x7ff9d3991582 at 0x2036201
Exception: Access violation. Illegal write by 0x1 at 0x1

So if these were not battleeye errors, what errors are these

Crasher added a comment.Thu, Jun 26, 2:40 PM

So bottom line even developpers have no idea what the hell these errors are, we are just pushing all the buttons and wonder if something works. I got one more bullet left. Im gonna hard format my pc and try again. If it wont work, i have to request a refund and write a negative review, farewell my good sirs.

Crasher removed a subscriber: Crasher.Thu, Jun 26, 2:49 PM
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