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Russian players unable to download mods from Arma Reforger Workshop due to partial IP block of Workshop infrastructure
Assigned, NormalPublic

Description

Game Version number: 1.3.0.170
Modded?: No
Issue Description:
Due to recent actions of Roskomnadzor (RKN) communications regulation state agency, some parts of Reforger online infrastructure can be no longer accessed from Russia as they appear to be blocked by IP. This has the effects:

  1. Mods can be no longer downloaded, after about 1-2 minutes timeout, game shows popup window with the message about inability to download the requested mod.
  2. Mod thumbnails/preview images are not displayed, endless loading circle animation appears instead.
  3. Strangely, BattlEye seems to be affected too - it fails to update itself on game launch due to connectivity issues.

Players use various techniques - network packet diverting software or restrictions bypassing proxy servers with limited success, and it cements the conclusion that inability to download the mods for the game is tied to statewide internet restrictions. I don't think RKN has any complaints about Bohemia Interactive or its products, so it's likely a collateral damage due to IP address/CDN sharing or somehow tied to Cloudflare (there is ongoing struggle between RKN and Cloudflare), so this probably could be resolved with creating some mirror for CDN or something like that.

Additional info:

13:07:43.911 BACKEND      : Addon Download started 59A30ACC02650E71 - Night Vision System
13:07:44.256 BACKEND      : Downloading 59A30ACC02650E71 version 1.1.26
13:07:54.174 BACKEND   (E): Curl error=Timeout was reached
13:07:54.174 BACKEND   (E): Curl error=Timeout was reached
13:07:54.177 BACKEND   (E): Http Error (TIMEOUT)
13:07:54.177 BACKEND   (E): Http Error (TIMEOUT)
13:07:54.181 BACKEND   (E): [RestApi] ID:[124] TYPE:[EBREQ_WORKSHOP_DownloadImage] Timeout
13:07:54.181 BACKEND   (E): [RestApi] ID:[125] TYPE:[EBREQ_WORKSHOP_DownloadImage] Timeout
13:07:55.180 BACKEND   (E): Curl error=Timeout was reached
13:07:55.181 BACKEND   (E): Http Error (TIMEOUT)
13:07:55.186 BACKEND   (E): [RestApi] ID:[127] TYPE:[EBREQ_WORKSHOP_DownloadImage] Timeout
13:07:57.191 BACKEND   (E): Curl error=Timeout was reached
13:07:57.194 BACKEND   (E): Http Error (TIMEOUT)
13:07:57.197 BACKEND   (E): [RestApi] ID:[130] TYPE:[EBREQ_WORKSHOP_DownloadImage] Timeout
13:07:59.123 BACKEND   (E): Curl error=Timeout was reached
13:07:59.123 BACKEND   (E): Http Error (TIMEOUT)
13:07:59.123 BACKEND   (E): Curl error=Failed sending data to the peer
13:07:59.126 BACKEND   (E): [RestApi] ID:[135] TYPE:[EBREQ_CONTENT_DirectDownloadFile] Timeout
13:07:59.126 BACKEND   (E): Http Error (BAD_REQUEST)
13:07:59.137 SCRIPT       : [SCR_ConfigurableDialogUi] presetsResourceName: {26F075E5D30629E5}Configs/ContentBrowser/ContentBrowserDialogs.conf, tag: failed_dialogs_list, customDialogObj: SCR_FailedModsDownloadDialog<0x0000022172A43198>
13:07:59.138 BACKEND   (E): [RestApi] ID:[136] TYPE:[EBREQ_WORKSHOP_DownloadImage] Error - Cannot send request



Details

Severity
Major
Resolution
Open
Reproducibility
N/A
Operating System
Windows 10 x64
Category
General
Additional Information

Event Timeline

Socrates created this task.Mon, May 19, 3:11 PM
Socrates updated the task description. (Show Details)
Socrates updated the task description. (Show Details)Mon, May 19, 3:14 PM
Socrates updated the task description. (Show Details)Mon, May 19, 3:22 PM
Socrates edited Additional Information. (Show Details)Tue, May 20, 8:56 AM

There are reports that bunnycdn and cdn77 IPs were blocked, so this might be the source of the problem.

Geez changed the task status from New to Assigned.Tue, May 20, 12:02 PM