Page MenuHomeFeedback Tracker

Cant get passed launcher, crashed when trying to load into the game!
Closed, ResolvedPublic

Description

This is a form to report an is{F5228422}

Every time i try to load in after the launcher i get the loading bar when game is launching but only loads a quarter inch and then crashes, happens at the same point everytime, i have tried uninstalling and reinstalling the game but i keep get the same result, and im not to good with computers any help would be awesome!

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 11 x64
Category
General
Steps To Reproduce

just have to try to load into a server just after launcher and it happens everytime

Additional Information

i have tried uninstalling and reinstalling the game a few times.

Event Timeline

Bucks131 created this task.Wed, Apr 2, 3:56 PM

Bucks131 updated the task description. (Show Details)Wed, Apr 2, 5:48 PM
Bucks131 changed Severity from Crash to Major.
Bucks131 edited Additional Information. (Show Details)
Geez closed this task as Resolved.Thu, Apr 3, 3:47 PM
Geez claimed this task.
Geez added a subscriber: Geez.

Hello Bucks131.
The crash dump points towards nvppex.dll file, indicating a problem with your GPU drivers. Please do a clean installation and check your OS for any corrupted installations/files. Also make sure your system is up to date.
Disabling HWAA in the game might resolve the issue but the root cause is somewhere on your system.
There is also a chance that if you are running Nvidia app instead of Ge-force experience that that is the cause of the problem.
Regards,
Geez