I am making this ticket for two friends who have been playing with me on LA 2629 but as of several days ago, they are suddenly unable to connect and get the error message 'Server Unreachable 0x00010001'
They have tried resetting their routers, reinstalling the game, and using a different account. Nothing has worked.
Hello jordan90.
Can they post the player ID's (shown in the corner of the main menu)? If the issue still persists.
How is a player ID going to help for a server side issue? I rented a 10 slot nearly 24hrs ago and still cannot use it. Same error code.
I've had 15 people try so far, no one can connect.
Here is one of them
Thank you, can they try to connect and once they get this error, can you please send us the exact connection time/day (and timezone ideally) so we can check?
Also to clarify, the server works for you?
Here's the second player ID.
I will have them both try to connect and then I will update the ticket with the time/date.
And yes, the server has always worked for me.
Thank you, does the issue still persist? as we can see from the logs that there was a successful connection from the player ID = CBC834569672F5B273D6F9E97D37D4A482FBE4FE at 17:42 LA Time (2:42 AM CEST)
That player in picture #1 is now able to connect but player in picture #2 still cannot connect. The problem persists for them.
Ok so the issue is now solved for player #2 as well. Thank you!
Do you have any details on what the problem was?
Hello Jordan90
Possibly there was some issue in the network route between the client and server, since requests haven't reached the server.
This is unfortunately outside of our reach, since it regards to the clients connection to the server.
Regards,
Geez
