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crash
Closed, ResolvedPublic

Description

i try to join in the game server , and i have always crash , black window and leave from game

Details

Severity
Crash
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Category
Game Crash
Steps To Reproduce

Additional Information

Event Timeline

Lamars created this task.Oct 10 2024, 2:58 AM

i try to join in the game server , and i have always crash , black window and leave from game, i dont know what to do. i try to do all , help please

Geez closed this task as Resolved.Oct 22 2024, 10:31 AM
Geez claimed this task.
Geez added a subscriber: Geez.

Hello Lamars.
The crash dump points towards nvppex.dll file, indicating a problem with your GPU drivers. Please do a clean installation and check your OS for any corrupted installations/files. Also make sure your system is up to date.
Disabling HWAA in the game might resolve the issue but the root cause is somewhere on your system.
There is also a chance that if you are running Nvidia app instead of Ge-force experience that that is the cause of the problem.
Regards,
Geez