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Maniphest T184677

LAGS ALL TIME
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Description

Hello,

I’ve been in contact with your support for a week regarding issues with your servers, but they have run out of solutions, so they directed me to create a post here. My problem is that whenever I connect to the official server (currently playing on EU-DE 1275), I experience constant lag, and I see a red icon in the top left corner indicating a server issue. When I join any community server, everything works fine, but I bought the game to play on official servers, not community ones.

I also frequently get kicked from the game. I’m playing with 4 friends, and they are experiencing the exact same issues at the same time. The game is completely unplayable, even though it costs nearly 50 euros. We’ve tried other servers as well, but the problem persists.

Can you please help me look into this? I’m really frustrated because the game is essentially unplayable. Imagine fighting a zombie and getting kicked, only to find yourself dead. It’s not funny to me. Your support team couldn’t help anymore.

The frostline is approaching, and it seems I won’t be able to play because of your server issues? Please, I urgently need help.

Thank you.

Details

Severity
None
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Category
Server

Event Timeline

yavatel created this task.Sep 18 2024, 12:56 PM

happened because lags..

yavatel changed Category from General to Server.Sep 18 2024, 3:14 PM
yavatel added a comment.Sep 18 2024, 6:07 PM

Hello, I came home after a whole day to play DayZ. I was in the game for 15 seconds and got kicked twice, making it unplayable. Thank you :)

Geez changed the task status from New to Need More Info.Sep 19 2024, 12:55 PM
Geez added a subscriber: Geez.

Hello yavatel.
Do you have a chance to test DayZ on another network to rule out that your current network is causing the problems?
Regards,
Geez

yavatel added a comment.Sep 19 2024, 1:46 PM

Hello, thank you for the comment. I can confirm that I have tried a different network, and I even tested using mobile data. I also went to my mother's place to try her network. No difference. I've really tried everything, and I can also confirm that all my friends experience server lags at the exact same moment, down to the exact second. When the lags start, an orange icon appears on the left, signaling a server issue, and this is also shown in the settings as the symbol for high ping or a faulty server. After the orange icon appears, it is followed by a red icon, and shortly after, people start getting kicked from the server. I would like to add again that I am playing on EU-DE 1275. I am certain that multiple people are kicked at the same time because when I try to reconnect, I see 5-6 people queuing up to log back into the game. The server usually has around 20 to a maximum of 30 people.

Geez added a comment.Sep 19 2024, 1:49 PM

Thank you. Do you experience these issues on any other official server?

yavatel added a comment.Sep 19 2024, 2:01 PM

Yes, we tried several official servers. I can only add that as soon as we switch to any community server, everything works as it should. We tested around 4-5 official servers, but there was no change. The situation improves around midnight when the lags stop, but I have to work, so I can't play at that time. Only on weekends. We don't want to keep changing servers because we have to find each other again with friends, and I want to use the one we're already on.

Geez added a comment.Sep 19 2024, 2:12 PM

Can you please provide exact time of the issue occurrence on the server DE-1275? Also send us a screenshot of the red icon?

yavatel added a comment.Sep 19 2024, 2:18 PM

I play every day mostly from 18:00 (Slovak time zone). The lag lasts approximately until 23:00 (Slovak time zone). However, I tried playing during the weekend, and it started lagging as early as 14:00 (Slovak time zone). Every single day, whether it's a weekday or the weekend, it doesn't matter. Btw i uploaded image what happened after my huge lags. I got kicked from server.

Geez changed the task status from Need More Info to Assigned.Sep 19 2024, 4:15 PM

Thank you! Our team is going to investigate as there is clearly something wrong happening.

yavatel added a comment.Sep 20 2024, 12:19 PM

Thank you very much. Please, if you find out anything, could you inform me as soon as possible? I would greatly appreciate it and I look forward to the frostline. Thank you kindly.

yavatel added a comment.Sep 20 2024, 4:58 PM

Hello, another attempt. I finally got home from work, ready to play. I was in the game for literally 30 seconds. Immediately, it became unplayably red. My friends had the same issue at the exact same moment, again and again. Can I ask how prepared you are for the launch of Frostline? Am I supposed to buy DLC in this state? I’m really angry now. I didn’t buy DayZ on sale, and that game isn’t cheap at all, only to end up not being able to play it because I got disconnected right away. I don't need to die again because enemy players aren’t moving, but everyone is lagging so badly that they’re just teleporting around.

yavatel added a comment.Sep 22 2024, 6:24 PM

queue on low population server because everyone got kicked. rly bohemia?

yavatel added a comment.Sep 26 2024, 11:02 AM

can i get update pls?

Geez added a comment.Sep 26 2024, 12:30 PM

Hello yavatel.
Unfortunately there is no information I could provide.

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