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Connection issues: Kick cause code: group=3 BATTLEYE, Reason=1 "CLIENT_NOT_RESPONDING"
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Description

Hello, I bought the game recently, I'm from South America and I've been having problems staying on a server, it lets me join, but 30 seconds pass and it kicks me with the following error: Kick cause code: group=3 BATTLEYE, Reason=1 "CLIENT_NOT_RESPONDING" I have done everything possible seen on the internet from reinstalling battleye manually and reinstalling it, verifying game files, resetting my router, reinstalling the game, giving special access through the firewall, opening the game ports manually through my router ; I don't know what else to do, I hope for your help and I report this because in my Chilean community several have the problem, if you have any more recommendations to do, let me know I would be very grateful.

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Operating System Version
Latest. At 21 march 2024.
Category
BattlEye
Steps To Reproduce

I have tried reinstall the game and battleye, and many other things that i say above, then join the server. The problem still there.

Additional Information

My computer is connected via wifi i have good connection.

Event Timeline

Bellator created this task.Mar 21 2024, 7:15 PM
Bellator changed Category from General to BattlEye.Mar 21 2024, 8:43 PM
Geez changed the task status from New to Reviewed.Mar 22 2024, 2:01 PM
Geez added a subscriber: Geez.

Hello Bellator.
Can you please check the following?
https://www.battleye.com/support/faq/

"This can happen if the server’s or your connection times out for quite a while or breaks up completely. A common solution is to update your modem/router’s firmware. Also, make sure that you aren’t running “Cucusoft Net Guard” which is incompatible with BE. Other than that, please ensure that there are no problems with your internet connection (you might want to contact your ISP)."

No problems whith my internet connection, i fo not have that program and i need help to update my router firmware ,On the official FiberHome page (brand of my router) there is no information about the firmware and the IP page only gives the option to update it locally.