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DXGI_ERROR_DEVICE_REMOVED, fatal crash to desktop or hard restart
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Description

Hi. I've been working to resolve a fatal crash I've been experiencing with Arma randomly for about the year since I bought the game. This crash to desktop occurs a random time after loading into a game world, anywhere between 30 seconds after load and a few hours. This crash happens in both SP and MP, with game mode having no correlation to crash rate from my experience. Beyond this information, I don't have much further information about the error simply due to how random it is. There seems to be no way to reproduce it except for playing and waiting a random amount of time. I've been sent by the lovely folks from the Arma Discord.

What I've tried:

  • Factory reset. Two clean installs of Windows 10 (and by extension, reinstalling the game, Visual C++ Redistributable, and all other files involved) have yet to effect the frequency of the crashes.
  • Overheating. Although admittedly low end hardware as can be viewed by the RPT, it still falls inside Arma's minimum specs, and the components temperature at the time of crash is within normal levels. I was peaking at 75C for CPU which is around throttle temperature for the CPU I'm using, but when a crash happens it is often much cooler.
  • Google. Other people who have experienced this all had wildly different solutions, between the lower end of changing the memory allocator or the higher end of bumping the voltage to the CPU by 0.1 volts or so.
  • Graphics drivers. Drivers directly from Intel aren't compatible with my computer despite being marked as such on the site. From Dell, they have two versions of the drivers for my graphics, one from 2016, and one from 2019. Installing either still causes the crash and seems to have no outside effect.
  • BIKI entries for unusual process exits. For 0xC000041D, there should be no third party programs causing issues because I have done two factory resets and have run the game with minimal outside programs, and no changes have been observed. 0xC06D007E is also listed as being a potential cause. Updating the Intel drivers has no effect, I am using DirectX 12 according to DxDiag and since I've done a reset I assume it couldn't have become corrupted. I have not installed a fresh copy of Visual C++ 2013 Redistributable, but I am working on that right now. The DXGI_ERROR_DEVICE_REMOVED has no further hex code, nor is it listed on the BIKI.

I'm beginning to run out of ideas for things to try to fix this error, which is severely impacting gameplay. The Arma discord wasn't sure of an appropriate solution and directed me here for the crash logs to be viewed. Thank you in advance.

Details

Severity
Crash
Resolution
Open
Reproducibility
Random
Operating System
Windows 10 x64
Operating System Version
Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Category
Game Crash
Steps To Reproduce

Unable to reproduce this error via any specific steps. Happens seemingly randomly after game start, between instantly when loading into a world, and a good 5-6 hours before it finally crashes. Most of the occurrences of this error have been with mods installed, however below I have attached my RPT, BIDMP, and MDMP from a vanilla Showcase scenario, and a DxDiag log of my system.

Additional Information

As mentioned above, these crash dumps and RPTs are from a vanilla instance, after playing the Cars showcase for about 15 minutes. Although the crash message displays a few different errors (0xC000041D STATUS_FATAL_USER_CALLBACK_EXCEPTION or ( no hex) DXGI_ERROR_DEVICE_REMOVED) looking at the RPT confirms it's always the DXGI error code that causes the fatal crash. Of note: During this RPT, I was running the parameter -dx10, trying an experimental fix where downgrading the DirectX version could fix the error, according to someone on the internet. It seems to have had no impact.

Event Timeline

TinyDM created this task.Dec 27 2023, 9:08 PM
I was running the parameter -dx10, trying an experimental fix

It doesn't do anything. A3 only supports D3D11

PhysMem: 7.9 GiB
graphics: D3D11, Device: Intel(R) HD Graphics
dedicated video memory : 33554432

Your system is too weak for playing Arma 3. But the thing that stands out the most here is extremely low dedicated VRAM (32 MBs)
Try increasing the dedicated VRAM in BIOS settings.

Although I'm a bit late to the party: The DxDiag log shows no dedicated GPU in the system - and the iGPU of the 3470 ... welll, I wouldn't even try Minecraft on that. I'm surprised that this system is even able to start up A3 at all ...
Anyway - if you still stuck with that optiplex (a platform that was already old when A3 released) you better get some cheap dedicated gpu. The crash likely happen due to the very small allocated vram of just 32mb. But I doubt that increasing this to the required minimum of 512mb will help - if it's possible to set it.