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Cannot load into my server with a blurry character screen
Need More Info, UrgentPublic

Description

So whenever i try to load into my server i will either load in but then get de synced or i can’t load in and my game will freeze and get blurry with a picture of my character on the screen, ive tried everything internet related to fix this but to no avail i’ve tried playing on an alt account, i’ve tried uninstalling and reinstalling, and i’ve tried deleting my saved data, how or what can i do to fix this?

Details

Severity
Major
Resolution
Open
Reproducibility
N/A
Operating System
Windows 7
Category
General

Event Timeline

pluwt created this task.Sep 20 2023, 4:57 PM
Geez changed the task status from New to Need More Info.Sep 21 2023, 10:22 AM
Geez added a subscriber: Geez.

Hello pluwt.
Does this occur on any other server? And by "my server" do you mean the server you like to play at or a server that you have paid for and is being hosted by nitrado?

pluwt added a comment.Sep 21 2023, 2:20 PM

Hey, yes by my server i mean my server, and it only happens on this one. I’ve seen someone else mention this back in may and somebody told them to switch gameservers to germany, but my server is already on germany

Geez added a comment.Sep 21 2023, 2:22 PM

Have you tried to get in touch with the hosting provider?

Geez added a comment.Sep 21 2023, 2:22 PM

And other players can connect to it?

pluwt added a comment.Sep 21 2023, 4:17 PM

other people are able to get in, and i didn’t contact nitrado since it’s only affecting me, i figured they wouldnt really be able to do anything

Geez added a comment.Sep 21 2023, 4:30 PM

Can you try to connect to the server from a different network so we can rule out an issue with your network? Also, can you try to do a traceroute towards the server from your network? https://support.microsoft.com/en-gb/topic/how-to-use-tracert-to-troubleshoot-tcp-ip-problems-in-windows-e643d72b-2f4f-cdd6-09a0-fd2989c7ca8e

other people are able to get in, and i didn’t contact nitrado since it’s only affecting me, i figured they wouldnt really be able to do anything

Is the server in the UK?

pluwt added a comment.Sep 22 2023, 7:17 PM

No it is not in the uk, it’s a germany server

pluwt added a comment.Sep 22 2023, 7:18 PM

Can you try to connect to the server from a different network so we can rule out an issue with your network? Also, can you try to do a traceroute towards the server from your network? https://support.microsoft.com/en-gb/topic/how-to-use-tracert-to-troubleshoot-tcp-ip-problems-in-windows-e643d72b-2f4f-cdd6-09a0-fd2989c7ca8e

switching networks did not work and i am currently trying to figure out how trace route works

No it is not in the uk, it’s a germany server

Quite a few UK servers give this problem in one of the hops, but happens even if less to german ones. I'm personally not sure if that's a proxy or firewall problem, which you find as Geez mentioned via traceroute.
Only solution is to call Nitrado and ask them to change first machine (might work for german ones) or last directly to a different data centre.

pluwt added a comment.Sep 22 2023, 7:39 PM

yeah i saw some other guy make one like this and he had a uk server and switching fixed it

pluwt added a comment.Sep 22 2023, 8:09 PM
This comment was removed by pluwt.
pluwt added a comment.Sep 22 2023, 9:11 PM

it looks fine, but it would time out once everytime on the 14th hop

Can you try to connect to the server from a different network so we can rule out an issue with your network? Also, can you try to do a traceroute towards the server from your network? https://support.microsoft.com/en-gb/topic/how-to-use-tracert-to-troubleshoot-tcp-ip-problems-in-windows-e643d72b-2f4f-cdd6-09a0-fd2989c7ca8e