Page MenuHomeFeedback Tracker

Could not connect to the server because it is unreachable
Reviewed, NormalPublic

Description

Hi. I have encountered this strange issue numerous times already. I am not sure in which patch I encountered it first, but it was over a year ago.

When connecting to the server, randomly, I would get kicked out of server because connection to the server has been lost. Every subsequent attempt to connect will say server is unreachable which is not true. I have friends on that server playing at the moment. I was playing on that very server previously but on the same day - without issues.

This problem is occurring mostly on vanilla servers (Community), although it did happen once on a modded server. I will make complete list of troubleshooting attempts bellow (no success hence the ticket), I have contacted server administrators to ask if they have ever encountered a report from players with this issue. They said they have never seen this issue, that the server is online and has players on it and hence couldn't help. Their conclusion was that it was problem on my side.

I play on plenty of different servers, depending on the mood. These vary from modded to vanilla. I use DZSA launcher. I use Nvidia Game filters when playing.

Steps I did:

  • Connecting to other servers - Some work, some have the same error message. Mostly modded work.
  • Deleting DayZ folder in Documents
  • Verifying game data
  • Deleting all mods(both manually and through DZSA launcher)
  • Restarting routers, modem, PC
  • Running the game from Official DayZ launcher (not DZSA but through Steam)
  • Disabled Nvidia Game Filters
  • Disabled Nvidia Instant Replay
  • Removing the game and reinstalling it again.

I had this issue over 10 times so far, and every time it occured - only reinstalling the game worked.

I will not reinstall the game this time. Should you need it, I will grant you any information/files/assistance you require if you decide to chase this bug.

My specs are:

RTX 2070Super (prebuilt MSI manufacturer)
Ryzen 5 2600
DDR4 3200 MHz
Game is installed on SSD.

Thank you for your time.

Details

Severity
Major
Resolution
Open
Reproducibility
Random
Operating System
Windows 10 x64
Operating System Version
Edition Windows 10 Pro Version 22H2 Installed on ‎5. ‎8. ‎2022. OS build 19045.2604 Experience Windows Feature Experience Pack 120.2212.4190.0
Category
General
Steps To Reproduce

No idea.

Event Timeline

alem created this task.Feb 24 2023, 7:16 PM
alem updated the task description. (Show Details)Feb 24 2023, 7:29 PM
alem updated the task description. (Show Details)Feb 24 2023, 7:41 PM
Geez added a subscriber: Geez.Feb 27 2023, 10:55 AM

Hello alem.
Have you tried to check traceroute towards the server IP? As there is possibly a problem on your network.
Regards,
Geetz

Geez changed the task status from New to Reviewed.Feb 27 2023, 10:55 AM
alem added a comment.Feb 27 2023, 6:34 PM

Hi! I must say I did not try it. I wanted to do it now, but when I tried connecting to the server - I succeeded. It seems that maybe the server reset "fixes" it, I am not sure.

alem added a comment.Feb 27 2023, 7:32 PM

Traceroute to that specific server{F2941951}.

alem added a comment.Feb 27 2023, 7:37 PM

Adding official Dayz EU 1297 traceroute for comparison.

{F2941954}