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The Launcher does not find Ukraine and EU servers by aliases and names.
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Description

Hello there!

We write to you this letter as the Ukrainian Dayz community.
Some time ago our players started complaining they cannot find our server through the launcher.
We started the launcher and noticed that the launcher doesn't find any EU or UA servers while using the search in the 'Community' tab.
Instead of UA and EU servers, it finds Chinese or other Asian servers with ping 250+ which is not compliant with the conception of 'Comfortable playing'.

In light of that fact, we'd like to inform you about the issue with the launcher about finding the nearest servers with the lowest ping in the UA region.
Furthermore, the launcher does not even find servers via an alias or server name even if the server is working and observable, only direct connect works in case you want to join some definite server.
This situation forces a massive amount of players leaving from the servers and migrating to other regions of EU which could kill the Dayz community in Ukraine.

We admit the fact you may have been banned by geolocation russian players or players from temporarily occupied territories of Ukraine but banning ALL UA gamers is unacceptable.
In the case of banning temporarily occupied territories of Ukraine doesn't even try to use any excuse kinda 'we cannot define where is the player from' as far as we all know the traffic in the temporarily occupied territories of Ukraine goes through the russian providers.

If you need any additional details we may provide - we're open to helping you.

Kind regards.
Ukrainian Dayz community.

Details

Severity
Block
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Operating System Version
19045.2604
Category
Launcher
Steps To Reproduce

Steps to reproduce:

  1. Run the launcher.
  2. Go the 'Community' tab
  3. Wait a few minutes until the launcher finds any servers
  4. Check the servers were found

Actual result:
The Chinese servers with 250+ ping are found

Expected result:
The UA and EU servers with ping under 100 are found

  1. Run the launcher.
  2. Go the 'Community' tab
  3. Input in the 'Search' field name of any existent server
  4. Check if the server was found

Actual result:
The looked server is not found.

Expected result:
The looked server is found and a user is able to join.

Event Timeline

HAAK created this task.Feb 18 2023, 8:05 AM
Nechta added a subscriber: Nechta.Feb 19 2023, 3:31 PM
Youpi added a subscriber: Youpi.Feb 19 2023, 3:33 PM
Geez changed the task status from New to Acknowledged.Feb 20 2023, 11:03 AM
Geez added a subscriber: Geez.

Thank you for the report.
We are currently looking into the issues with launcher and are working on solving them on our end.
Also, please refrain from creating multiple copies of the same ticket.
Regards,
Geez