Page MenuHomeFeedback Tracker
Create Task
Maniphest T168286

Banlist not kicking players
Reviewed, UrgentPublic
Actions

Description

Hello there!
I know you guys are super busy at the moment, and we appreciate all the hard work you put in it.
We're experiencing an issue which I'm honestly unsure if it's game (BI side) or server (Nitrado) related where people added to the banlist aren't kicked from the game.
I personally tried from both the Nitrado dashboard (usual working way) and by adding them to the ban.txt file, which worked just once a few updates ago and not for long, but none work.
This is a problematic issue for servers with specific ruling as PvE, RP and NoRaid because players playing against the server settings are still kept around causing amok.

As always, you guys are the best!

Details

Severity
Trivial
Resolution
Open
Reproducibility
N/A
Operating System
Windows 7
Category
Config

Event Timeline

TheDevilsKnock added a comment.Oct 19 2022, 3:52 AM

I honestly do not know since when a server needed a restart for banlist / whitelist to take place but no, not even the restart fixed that.

Geez changed the task status from New to Awaiting internal Testing.Oct 19 2022, 9:42 AM
Geez changed the task status from Awaiting internal Testing to Reviewed.Oct 19 2022, 11:46 AM
Geez added a subscriber: Geez.

Hello TheDevilsKnock.

We apologize for the inconvenience, for the time being please use SteamID (if your platform is PC) or name (works on all platforms) as means of registering a player to the list while we work on restoring the option of using the hashed id.
Regards,
Geez

TheDevilsKnock added a comment.Oct 20 2022, 4:21 AM
In T168286#2369976, @Geez wrote:

Hello TheDevilsKnock.

We apologize for the inconvenience, for the time being please use SteamID (if your platform is PC) or name (works on all platforms) as means of registering a player to the list while we work on restoring the option of using the hashed id.
Regards,
Geez

On console we do not have any other way beside using Nitrado dashboard [or api, same result] to add players to the 3 lists. Gamertags are added, but nothing takes place. I even tried the .txt files in the mission folder, to no avail.
This is what it looks like, whether gamertags are added directly from there or through the API.


Given the current issue of XML files not loading as well, I do suppose it might be a permissions error, but only you can know that for sure.
Right now we're just living chaos because alts are a really heavy issue for the console platform.

Hoshbraun added a subscriber: Hoshbraun.Oct 20 2022, 7:48 AM

Banlist also not working

Geez added a comment.Oct 20 2022, 11:02 AM
In T168286#2370446, @TheDevilsKnock wrote:
In T168286#2369976, @Geez wrote:

Hello TheDevilsKnock.

We apologize for the inconvenience, for the time being please use SteamID (if your platform is PC) or name (works on all platforms) as means of registering a player to the list while we work on restoring the option of using the hashed id.
Regards,
Geez

On console we do not have any other way beside using Nitrado dashboard [or api, same result] to add players to the 3 lists. Gamertags are added, but nothing takes place. I even tried the .txt files in the mission folder, to no avail.
This is what it looks like, whether gamertags are added directly from there or through the API.


Given the current issue of XML files not loading as well, I do suppose it might be a permissions error, but only you can know that for sure.
Right now we're just living chaos because alts are a really heavy issue for the console platform.

Thank you, I have passed this information onto the responsible people and we are going to take a look what could be done.
Regards,
Geez

© Bohemia Interactive a.s. Bohemia Interactive® is a registered trademark of Bohemia Interactive a.s. All rights reserved. · Privacy Policy · Terms and Conditions