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0x00040031 timed out error?
Need More Info, UrgentPublic

Description

What we have tried so far:

  • re-installed game
  • power cycled both playstation and router
  • rebuilt ps4 database
  • moved server location from the uk to germany
  • wiped the server
  • tried multiple accounts (alt accounts sometimes works)
  • used a mobile hotspot (sometimes works)

This has been an issue for months now. Has anyone else experienced this?

Details

Severity
None
Resolution
Open
Reproducibility
N/A
Operating System
Windows 7
Category
Game Startup

Event Timeline

Lonemhh created this task.May 17 2021, 1:02 AM
Geez changed the task status from New to Need More Info.May 17 2021, 3:15 PM
Geez added a subscriber: Geez.

Hello Lonemhh.
Do you use wired or wi-fi connection? And do you have this problem across various servers or just a specific one?
Regards,
Geez

Both wifi and a mobile hotspot have been tested. This happends across multiple servers, both official and communities.

Geez added a comment.May 19 2021, 1:50 PM

Hello Lonemhh.
Do you have an option to check this on wired network? As the wi-fi connection or hotspot might not be enough due to DayZ being very network demanding. This error occurs when you are too long in the login state and the connection to the server is incomplete.
Regards,
Geez

Wired worked for a little while, but not anymore. Anything else we can try out?

Geez added a comment.May 26 2021, 12:18 PM

Hello Lonemhh.
We are looking into improvements regading to the loading int othe game for the future versions.
Can you send us a screenshot of the exact error you are receiving?
Regards,
Geez

Geez added a comment.May 26 2021, 12:19 PM

Also, are there any vehicles or bases in the vicinity of your character?
Regards,
Geez

No. It can happend anywhere on any type of server. Both on ps4 and ps5.

Found a solution for me.
It's very simple as most of the times with Dayz errors.
So first you have to log out from your Steam account. Exit Steam. Restart pc.
Then Login to your Steam account. That's it.
Seems like we have been logged in to Steam for too long.
Hope this helps everyone!

lemmac added a subscriber: lemmac.May 20 2023, 10:32 PM

^^ this is playstation, nothing to do with PC or Steam