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Can't play the game because of Blackscreens and need help.
Need More Info, NormalPublic

Description

Hey guys, i have a problem with this game. I'v buyed the game yesturday on steam and at first the game crashes with this error code: 0x0000005 status_access_violation. At the moment i dont have this issue any more but i think it is because i have all the time this blackscreens. I start the game, want to play the singleplayer campain and he shows me the intro video. After that i've got the blackscreen and have to restart to can quit of the blackscreen. On a multiplayer game i've got some random freeze and i have to restart again to can exit the game.

I'm slowly running out of ideas and it's very frustrating because I can't play for more than 5 minutes.

Can someone help me please ?

Details

Severity
Crash
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Operating System Version
Windows 10 Pro
Category
Game Crash
Steps To Reproduce

Start the Game -> Choose Singleplayer Campain -> Intro Video -> Blackscreen (Instantly)

Start the Game -> Choose Multiplayer Server -> Play the Game -> Gamefreeze (Randomly between 1-5 Minutes)

Additional Information

My PC have:

AMD Ryzen 9 3900X 12 Core Processor

ROG Crosshair VIII Hero Mainboard

64GB RAM

NVIDIA GeForce RTX 2080 Ti

Windows 10 Pro

(All Systems are updatet)

Event Timeline

Pi added a subscriber: Pi.Jun 12 2021, 3:10 PM

Please read and follow https://feedback.bistudio.com/w/ft_a3_howto/gamecrash/
in order to provide enough information for BI to do anything to help with your issue.

Pi changed the task status from New to Need More Info.Jun 12 2021, 3:10 PM