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Cannot connect to any servers on mobile hotspot
Reviewed, NormalPublic

Description

My friend is having trouble connecting to any server while using his mobile phone as a hotspot. Every time he tries to join he gets a timeout error. He can't play with his normal internet as his ping is far too high to play. He has tried using his mobile phone as a wireless hotspot and USB tethered hotspot but both produce the same issue. He has tried pinging the dedicated server IP addresses and nothing was out of the ordinary so we are very confused as to what the issue could be. Any help is appreciated.

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 10
Category
Multiplayer

Event Timeline

Geez changed the task status from New to Reviewed.Oct 16 2019, 1:08 PM
Geez added a subscriber: Geez.

Hello PoonHoover.
Unfortunately we do not officially support connection through mobile devices and hotspots as the large amounts of data sent between the client and the servers cannot be transferred properly through these devices. We also recommend cable connection over a wifi in general.
Regards,
Geez