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Maniphest T143432

You close servers and do not warn!!!!!! Server fall GA 2-19 IP 108.61.104.15:2302
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Description

This is a form to report an issue from the PC VERSION

support@gameservers.com
Mié 14/8/2019 11:17
Your request has been updated by Alexander Zeid [staff]. Message Content:

Greetings,

Unfortunately what's being experienced in this case isn't down to an issue with the server.

That specific instance is no longer available. It won't be coming back online.

Thanks,

Alexander Zeid
"AZeid"
GameServers.com Support

When replying to this ticket via e-mail, please leave "Re: Server fall GA 2-19 IP 108.61.104.15:2302 [Ticket:NII-564CO]" in the subject line.

~ The GameServers.com Team ~

Details

Severity
Major
Resolution
Open
Reproducibility
N/A
Operating System
Windows 10 x64
Category
General
Additional Information

REALLY??

Event Timeline

Geez changed the task status from New to Reviewed.Aug 15 2019, 10:59 AM
Geez added a subscriber: Geez.

Hello juanmaevil.
The servers ran by GameServers are fully in control of GameServers and it was their decision to turn this server off. We did not decide to shut down this server and we were not notified by GameServers about this change either - so we could not warn the players beforehand. These servers were ran as "extras" by GameServers out of their own volition and therefore they are free to turn them off as they wish.
For the future we are already looking into possibilities to prevent such misunderstandings.
We apologise for any inconveniences this has caused.
Regards,
Geez

juanmaevil added a comment.Aug 15 2019, 4:03 PM

So which servers are yours and are "reliable" that they will not close without notice or have persistence problems etc.
It is really very irresponsible of you not to have advised that these servers are not yours 100%.
This is the 4th time we started our base for game errors (persistence problems) and now incredibly for a "official" server removal.
Is there a way for you to give us back some of what we had? and please tell us which servers are 100% of you so we can choose one.

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