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Maniphest T133505

PC completely freezes when starting DayZ BETA 0.63
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Description

DxDiag.txt108 KBDownload

{F487252}My PC freezes completely with a grey screen and an annoying noise when i start the 0.63 stable version.
i need to hard reset the pc, since its not responding to anything when it happened.
i think it happens on render initialization, since the loading screen works fine and the crash happens, when the main menu is supposed to show up.

i already tried to delete the "/documents/DayZ" folder and the "/documents/DayZ other Profiles" folder and also tried to deactivate my second gpu via device manager with no success.
0.63 experimental and 0.63 stress test version ran fine with very few crashes.

My system:
CPU: i7 [email protected]
Main GPU: AMD R9 280X 3GB
Secondary GPU: GeForce 610 GT 1GB
RAM: 16GB DDR3 RAM
OS: Windows 10 x64 Build 1803

all latest drivers are installed.

Details

Severity
Block
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Category
General
Steps To Reproduce

Start the game and wait until the main menu is supposed to show up.

Event Timeline

ktaantrax created this task.Nov 8 2018, 8:46 PM
ktaantrax updated the task description. (Show Details)Nov 8 2018, 8:55 PM
Geez changed the task status from New to Need More Info.Nov 9 2018, 10:34 AM
Geez added a subscriber: Geez.

Hello ktaantrax and thank you for the report.
Have you tried to verify the game data in Steam? If not, can you try doing so and let us know if it has any effect on the issue? Also, have you tried to disable every single running program on your computer and launch just DayZ to see if it changes the behaviour of the issue?
Regards,
Geez

ktaantrax added a comment.Nov 9 2018, 11:05 AM

i verified the game data, and even tried to reinstall the game with not success. i will try to disable any background tasks as well as windows 10 gamedvr and post my results after that.

ktaantrax added a comment.EditedNov 9 2018, 11:15 AM

ok, now after i disabled all background tasks and all overlays (gamedvr, steam, relive) i was able to see the main menu for a fraction of a second, before the pc froze again. screen gone black this time, with the same glitchy sound.

Geez added a comment.Nov 9 2018, 11:40 AM

thank you for the update ktaantrax.
Can you try to do a clean install of your video drivers?
Regards,
Geez

ktaantrax added a comment.Nov 9 2018, 11:47 AM

sure, i will try to do a clean gpu driver installation with ddu.

ktaantrax added a comment.Nov 9 2018, 12:16 PM

uninstalling all gpu drivers with ddu and reinstalling only the amd driver did the job. thank you for your help :)

Geez closed this task as Resolved.Nov 9 2018, 12:24 PM
Geez claimed this task.

Hello again.
We are glad to hear that your issue has been resolved. In that case I am going to set the ticket as Resolved, but please let us know in case you experience the issue again. And of course, feel free to submit another ticket in case you run into any issues in the future.
Regards,
Geez

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